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I upgraded 2 computers to the Office 365 February update: https://support.office.com/en-us/article/What-s-new-and-improved-in-Office-2016-for-Office-365-95c8d81d-08ba-42c1-914f-bca4603e1426?ui=en-US&rs=en-US&ad=US
Ever since then search is broken in Outlook on both computers - any search returns no results. Windows 10 search outside Outlook works fine. I've rebuilt the index, used ScanPST.exe and tried other things at https://lookeen.com/blog/how-to-fix-outlook-2016-search-problems and https://support.office.com/en-us/article/Reset-indexing-by-rebuilding-your-Instant-Search-catalog-213a2728-0ef4-427a-9bb2-aed329a59b17 but the problem remains on both computers.
Did February 2017 Office 365 update break Outlook Search?
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello everyone,
There is an updated build that was just released. Please turn auto updates back on, install the latest build & confirm that it fixed the issue.
Gen
I have used a POP account on the same version Outlook as yours to do tests but cannot reproduce the issue. I have done some research and found the Allow service to interact with desktop option may cause the issue. Please refer to the following article to disable the Allow service to interact with desktop option on the Windows Search service and see if the issue can be fixed.
Windows Search service setting results in no matches found in Outlook.
The Windows Search service maneuver doesn't work - search within Outlook still doesn't work. Using services.msc the the Allow service to interact with desktop option was already off.
Aaron Zhu MSFT: Have you tried a computer using iCloud?
Other posters experiencing this problem: are you using iCloud?
- Download Microsoft Office Configuration Analyzer Tool 2.2 and see if the issue can be fixed using the tool.
- Run the Support and Recovery Assistant (SaRA) tool and see if the issue can be resolved (Please note, you need to use the Office 365 for Business account to run this tool).
Aaron, could you please provide links to the corresponding tools for Office 365 Home?
Thanks
Pete
Hi Mickey,
Thanks for the updates.
I have used a POP account on the same version Outlook as yours to do tests but cannot reproduce the issue. I have done some research and found the Allow service to interact with desktop option may cause the issue. Please refer to the following article to disable the Allow service to interact with desktop option on the Windows Search service and see if the issue can be fixed.
Windows Search service setting results in no matches found in Outlook.
If the issue still persists, please run the following two tools and see if the issue can be fixed.
If the issue still persists, we need the results after running two tools above for investigation. For privacy concern, please provide the results via private message.
Thanks,
Aaron
You may consider this a report that search is also broken in Office 365 Home.
I'm not about to fool around with "support" for this. I'm reverting to 7668.2074 from 7870.2024. Please note that y'all broke it in February (2020), and March (2024) didn't fix it.
Yes, I've done the troubleshooting with indexing, and no, it didn't help. Neither did an online repair. It's not the PST file. It's you.
I sincerely hope that the next update solves the problem because this is just a bloody nuisance.