Did February 2017 Office 365 update break Outlook Search?

Anonymous
2017-03-14T00:36:33+00:00

I upgraded 2 computers to the Office 365 February update: https://support.office.com/en-us/article/What-s-new-and-improved-in-Office-2016-for-Office-365-95c8d81d-08ba-42c1-914f-bca4603e1426?ui=en-US&rs=en-US&ad=US

Ever since then search is broken in Outlook on both computers - any search returns no results.  Windows 10 search outside Outlook works fine.  I've rebuilt the index, used ScanPST.exe and tried other things at https://lookeen.com/blog/how-to-fix-outlook-2016-search-problems and https://support.office.com/en-us/article/Reset-indexing-by-rebuilding-your-Instant-Search-catalog-213a2728-0ef4-427a-9bb2-aed329a59b17 but the problem remains on both computers.  

Did February 2017 Office 365 update break Outlook Search?

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2017-03-28T14:37:06+00:00

Hello everyone,

There is an updated build that was just released. Please turn auto updates back on, install the latest build & confirm that it fixed the issue.

Gen

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  1. Anonymous
    2017-03-16T17:50:58+00:00

    Hi Jean-François,

    You can use the instructions from Gabriel Bratton, or follow these:

    https://www.msoutlook.info/question/784

    or these:

    https://support.microsoft.com/en-us/help/2770432/how-to-revert-to-an-earlier-version-of-office-2013-or-office-2016-click-to-run

    Good luck. I cannot fathom why Microsoft fixed the problem for business accounts but not home accounts. Just boggles the mind.

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  2. Anonymous
    2017-03-16T15:45:46+00:00

    Jean,

    Are you still seeing the search issue?  There was a service incident in Office 365 that caused issues but it should be resolved now, incident EX94603.  

    The instructions to revert are in this KB, https://support.microsoft.com/en-us/help/2770432/how-to-revert-to-an-earlier-version-of-office-2013-or-office-2016-click-to-run.

    Here are the main steps to revert to the previous working version:

    1. Open a command prompt and run the following commands in order:

    cd %programfiles%\Common Files\Microsoft Shared\ClickToRun

    officec2rclient.exe /update user updatetoversion=16.0.7571.2109

    2. Open Outlook and click File, Office Account and set Update Options to Disable Updates

    3. Add an appointment on your calendar for a month or more out to remind you to re-enable updates.

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  3. Anonymous
    2017-03-16T14:45:16+00:00

    hello

    I suffer of the same problem. How did you manage to revert to a previous Office version ? 

    thanks

    jfp

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  4. Anonymous
    2017-03-16T13:33:26+00:00

    I don´t use cloud services for outlook. My Outlook.pst is a local file and I use POP3 accounts for mail.

    But I use OneNote (Microsoft cloud) and this is included in search.

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