Outlook automatically jumps to older emails

Anonymous
2016-02-14T14:53:28+00:00

Hi,

The last version of Outlook for office 365 (for Mac) automatically jumps to older emails when I leave Outlook in the background. 

So far I could not find any pattern of how and when exactly it does so. But when returning to Outlook after having worked in other applications for some minutes, Outlook has already jumped and is showing a one or two months old email, meaning I have to manually go to the top of the list.

Any idea if it is possible to solve this issue in the current version or whether we will have to wait for an upgrade?

Thanks in advance!

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2016-06-03T22:13:59+00:00

Hi all,

Please try the "Insiders Fast" 15.23 public update to see if this is still happening.  Go to "Help"->"Check for Updates" and opt in to the "Insiders Fast" program at the bottom to get the new update.  If you are on "Insiders Slow" or have not opted into a pre-release, then you will have to wait a few more days for the update.  We did make a change that we thought might fix the jumpiness, but haven't been able verify since we can't repro internally.

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  1. Anonymous
    2016-04-19T07:12:28+00:00

    Hi There

    In my Outlook it is happening all the time.  It is extremely annoying.

    Im more than willing to help.

    Regards

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  2. Anonymous
    2016-04-19T08:30:30+00:00

    I have re-installed and tried various combinations. For me it seems to happen if I have conversations on. If I turn it off it doesn't jump to the bottom. If I toggle Conversations, it immediately jumps to the bottom. However after leaving it on, it jumps sporadically.

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  3. Anonymous
    2016-04-19T09:18:09+00:00

    I have also been trying to establish a pattern in the jumping but was unable to do so.  One thing that I have however noticed was that it pick a certain old email to jump back to.  I also does not jump to the oldest email just to an old one.

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  4. Anonymous
    2016-04-19T10:45:16+00:00

    Hi, I had the same problem since I installed the new version a couple of months ago, when I started the conversation. It was not something that happened once in a while, but all the time. In a couple of my accounts (exchange accounts and gmail), it randomly jumped to any older email (usually around 3-4 months old). In my Yahoo account, it always jumped to the same 7-years-old email (or conversation).

    However, a couple of weeks ago I am sorting my accounts by "date received" and no longer by conversation, and it apparently works ok... (although I have not try to sort the list by conversation again, just in case it messes it up once again...). For the moment, even if I can no longer use "conversations", at least the pointer does not jump to older emails each time Outlook synchronises... ;-)

    Best,

    Federico

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