Outlook automatically jumps to older emails

Anonymous
2016-02-14T14:53:28+00:00

Hi,

The last version of Outlook for office 365 (for Mac) automatically jumps to older emails when I leave Outlook in the background. 

So far I could not find any pattern of how and when exactly it does so. But when returning to Outlook after having worked in other applications for some minutes, Outlook has already jumped and is showing a one or two months old email, meaning I have to manually go to the top of the list.

Any idea if it is possible to solve this issue in the current version or whether we will have to wait for an upgrade?

Thanks in advance!

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-06-03T22:13:59+00:00

Hi all,

Please try the "Insiders Fast" 15.23 public update to see if this is still happening.  Go to "Help"->"Check for Updates" and opt in to the "Insiders Fast" program at the bottom to get the new update.  If you are on "Insiders Slow" or have not opted into a pre-release, then you will have to wait a few more days for the update.  We did make a change that we thought might fix the jumpiness, but haven't been able verify since we can't repro internally.

Was this answer helpful?

0 comments

97 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2017-07-12T16:07:42+00:00

    I found that this issue is non existent when you turn off "Cached Exchange mode" but when you turn it back on the email scroll automatically to the middle of the mailbox. 

    I have tested a few different theories but the only one i was able to get to work is to "UnCheck: Show in Groups in the filter options. But a few weeks alter it returned and I deleted the profile and recreated it and the issue has not returned again. I work in IT and see this issue every so often and believe it to be a .ost issue as ive seen this on 2010 2012 & 2016 versions of outlook on MAC and Windows platforms.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-07-13T14:34:54+00:00

    That may work for Exchange emails, but not for others like Gmail, earthlink, etc.   Have tried to uncheck Show In Groups as well.  No success.    How do I delete a profile and recreate it?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-07-14T14:25:58+00:00

    We have the same exact issue. The fixes described didn't work for us. Is there an official fix from Microsoft?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-07-17T15:17:42+00:00

    This is still happening to us as well. Repairing Office and creating a new profile didn't help. This is issue is happening for multiple users on more than 20 PCs.

    Was this answer helpful?

    0 comments