Outlook automatically jumps to older emails

Anonymous
2016-02-14T14:53:28+00:00

Hi,

The last version of Outlook for office 365 (for Mac) automatically jumps to older emails when I leave Outlook in the background. 

So far I could not find any pattern of how and when exactly it does so. But when returning to Outlook after having worked in other applications for some minutes, Outlook has already jumped and is showing a one or two months old email, meaning I have to manually go to the top of the list.

Any idea if it is possible to solve this issue in the current version or whether we will have to wait for an upgrade?

Thanks in advance!

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2016-06-03T22:13:59+00:00

Hi all,

Please try the "Insiders Fast" 15.23 public update to see if this is still happening.  Go to "Help"->"Check for Updates" and opt in to the "Insiders Fast" program at the bottom to get the new update.  If you are on "Insiders Slow" or have not opted into a pre-release, then you will have to wait a few more days for the update.  We did make a change that we thought might fix the jumpiness, but haven't been able verify since we can't repro internally.

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  1. Anonymous
    2017-05-26T10:14:20+00:00

    i had the problem when deleting messages, i have cleaned out my inbox and it appears to have cured the problem

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  2. Anonymous
    2017-05-26T10:16:12+00:00

    morning,

    i have had this problem for a while now, it happens when deleting an e mail.

    i have just rid my inbox of lots of old mail and the problem has gone

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  3. Anonymous
    2017-06-22T19:58:33+00:00

    I have a similar issue but it also happens when I scroll through newer emails.  I will often open Outlook and the scroll bar is located at emails dated several weeks earlier.  I navigate to the top and start to scroll through the new emails and it suddenly jumps back to where it was.  This will happen over and over again as I try to work through my new emails.  I have both a POP3 account and an Exchange account and it happens with both.  I only started when I moved over to my new SurfacePro 4 and installed Outlook.  It didn't do it on my older computer with the same version of Outlook.

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  4. Anonymous
    2017-06-23T07:52:04+00:00

    good Morning,

    I Had the self same problem for months

    after trying many things , I found the solution that has worked on all my machines

    I deleted old mail (50 plus) from the inbox and sent items

    The problem went and has not come back

    hope this helps

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