Outlook automatically jumps to older emails

Anonymous
2016-02-14T14:53:28+00:00

Hi,

The last version of Outlook for office 365 (for Mac) automatically jumps to older emails when I leave Outlook in the background. 

So far I could not find any pattern of how and when exactly it does so. But when returning to Outlook after having worked in other applications for some minutes, Outlook has already jumped and is showing a one or two months old email, meaning I have to manually go to the top of the list.

Any idea if it is possible to solve this issue in the current version or whether we will have to wait for an upgrade?

Thanks in advance!

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2016-06-03T22:13:59+00:00

Hi all,

Please try the "Insiders Fast" 15.23 public update to see if this is still happening.  Go to "Help"->"Check for Updates" and opt in to the "Insiders Fast" program at the bottom to get the new update.  If you are on "Insiders Slow" or have not opted into a pre-release, then you will have to wait a few more days for the update.  We did make a change that we thought might fix the jumpiness, but haven't been able verify since we can't repro internally.

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  1. Anonymous
    2016-10-25T13:17:36+00:00

    Yes, that is correct.  Sorry, I missed that this was a Mac conversation.  This is very frustrating, and since the update last week there is a new issue, as I scroll down, sometimes it jumps back up to the very first message and doesn't allow me to scroll to older messages.  If there is a discussion for Windows users, please send me the link.

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  2. Anonymous
    2016-10-31T16:56:33+00:00

    I'm using Office 365 and my slider usually jumps to about 1/3 of the way down.  It usually happens after i double click an email to read it in its own window.  

    When i close the windoow the slider has moved to an email from a few months ago.

    Very, VERY annoying.

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  3. Anonymous
    2016-11-01T20:12:07+00:00

    I'm on Windows 10 Office 365 Pro plus (Office 2016) and have the same problem - driving me crazy!

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  4. Anonymous
    2016-11-05T12:23:27+00:00

    This is happening to me all the time. I have spent hours working with Microsoft support and nobody had ever seen it before. I upgraded my email from POP to IMAP and that didn't help for long. It happens almost every time I read an email and then close it.

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