Outlook automatically jumps to older emails

Anonymous
2016-02-14T14:53:28+00:00

Hi,

The last version of Outlook for office 365 (for Mac) automatically jumps to older emails when I leave Outlook in the background. 

So far I could not find any pattern of how and when exactly it does so. But when returning to Outlook after having worked in other applications for some minutes, Outlook has already jumped and is showing a one or two months old email, meaning I have to manually go to the top of the list.

Any idea if it is possible to solve this issue in the current version or whether we will have to wait for an upgrade?

Thanks in advance!

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2016-06-03T22:13:59+00:00

Hi all,

Please try the "Insiders Fast" 15.23 public update to see if this is still happening.  Go to "Help"->"Check for Updates" and opt in to the "Insiders Fast" program at the bottom to get the new update.  If you are on "Insiders Slow" or have not opted into a pre-release, then you will have to wait a few more days for the update.  We did make a change that we thought might fix the jumpiness, but haven't been able verify since we can't repro internally.

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  1. Anonymous
    2016-10-20T16:53:56+00:00

    What version of Outlook are you on?  This issue was fixed in 15.23.

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  2. Anonymous
    2016-10-24T13:57:09+00:00

    I am having the same problem - when I try to scroll through emails it automatically jumps to emails from February. Ran an update last week for 365 and am on version 1609, build 7369.2038.

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  3. Anonymous
    2016-10-24T20:49:35+00:00

    I am having the same problem - when I try to scroll through emails it automatically jumps to emails from February. Ran an update last week for 365 and am on version 1609, build 7369.2038.

    That is not a valid Outlook for Mac build number. That looks like Windows Outlook.

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  4. Anonymous
    2016-10-25T02:02:45+00:00

    Having the same problem. I contacted Microsoft support, and they reloaded Outlook on my computer. That fixed the problem for a few days, and then it returned. Nothing else changed on my computer. Very frustrating.

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