Outlook automatically jumps to older emails

Anonymous
2016-02-14T14:53:28+00:00

Hi,

The last version of Outlook for office 365 (for Mac) automatically jumps to older emails when I leave Outlook in the background. 

So far I could not find any pattern of how and when exactly it does so. But when returning to Outlook after having worked in other applications for some minutes, Outlook has already jumped and is showing a one or two months old email, meaning I have to manually go to the top of the list.

Any idea if it is possible to solve this issue in the current version or whether we will have to wait for an upgrade?

Thanks in advance!

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2016-06-03T22:13:59+00:00

Hi all,

Please try the "Insiders Fast" 15.23 public update to see if this is still happening.  Go to "Help"->"Check for Updates" and opt in to the "Insiders Fast" program at the bottom to get the new update.  If you are on "Insiders Slow" or have not opted into a pre-release, then you will have to wait a few more days for the update.  We did make a change that we thought might fix the jumpiness, but haven't been able verify since we can't repro internally.

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  1. Anonymous
    2017-03-24T18:37:50+00:00

    Doing this solved the problem! I'm on a Mac though.

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  2. Anonymous
    2017-03-24T17:02:51+00:00

    The menu item selected (checked) in the arrange by list are "Date Received" only, and below this, "Newest on top" is also selected.

    Please try to fix this. It is maddening, wastes time, and interrupts my daily workflow, EVERY DAY. I have to scroll to the top manually at least twenty times a day, every day.

    Could you add a "Return To Top" button (as appears on some websites), if this can't be addressed in another way?

    THANKS for working on this!

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  3. Anonymous
    2017-03-21T12:00:36+00:00

    This "easy fix" did not work out for me :-(

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  4. Anonymous
    2017-02-13T11:46:37+00:00

    I found a really easy fix (Outlook 2016/365): went to the View tab, clicked Reset view and this problem disappeared.

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    10+ people found this answer helpful.
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