Outlook automatically jumps to older emails

Anonymous
2016-02-14T14:53:28+00:00

Hi,

The last version of Outlook for office 365 (for Mac) automatically jumps to older emails when I leave Outlook in the background. 

So far I could not find any pattern of how and when exactly it does so. But when returning to Outlook after having worked in other applications for some minutes, Outlook has already jumped and is showing a one or two months old email, meaning I have to manually go to the top of the list.

Any idea if it is possible to solve this issue in the current version or whether we will have to wait for an upgrade?

Thanks in advance!

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2016-06-03T22:13:59+00:00

Hi all,

Please try the "Insiders Fast" 15.23 public update to see if this is still happening.  Go to "Help"->"Check for Updates" and opt in to the "Insiders Fast" program at the bottom to get the new update.  If you are on "Insiders Slow" or have not opted into a pre-release, then you will have to wait a few more days for the update.  We did make a change that we thought might fix the jumpiness, but haven't been able verify since we can't repro internally.

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  1. Anonymous
    2016-03-03T16:51:14+00:00

    I have the same problem. It keeps jumping to the bottom and I have to scroll back to the top. Very frustrating.

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  2. Anonymous
    2016-02-23T08:09:27+00:00

    I'm also experiencing this problem. Outlook displays emails from 6 months ago, after I return to the normal inbox after having run a search. The selection is still 'newest on top' , and it does it whether its sorted by date or by conversation. I have to scroll all the way back to today from 6 months ago. 

    It is time-wasting and needs a fix.

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  3. Anonymous
    2016-02-23T06:51:42+00:00

    I have the same issue where everytime Outlook (15.19.1) on my laptop (OSX 10.11.3) syncs with the Exchange Server, it jumps to an old email. I have arranged with by Conversations it generally shows the latest on top, but the highlighted item jumps to the near bottom of the emails in Inbox. I have to manually then scroll to the top each time. This started happening only after I updated to Outlook for Mac. Did not happen with Outlook 2011.

    Any fix for this?

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  4. Anonymous
    2016-02-22T09:17:03+00:00

    Thanks! But it seems to be something different. When I return to Outlook after working in another software for a while, it does not show the email I was reading when I had left Outlook in the background... It shows a different, older email (1 or 2 months older or even more), for which I have to manually go back to the top of the list. Outlook does not change accounts though: it always jumps to an older email in the same inbox... There was an update in the last few days, but the problem remains unsolved...

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