Outlook automatically jumps to older emails

Anonymous
2016-02-14T14:53:28+00:00

Hi,

The last version of Outlook for office 365 (for Mac) automatically jumps to older emails when I leave Outlook in the background. 

So far I could not find any pattern of how and when exactly it does so. But when returning to Outlook after having worked in other applications for some minutes, Outlook has already jumped and is showing a one or two months old email, meaning I have to manually go to the top of the list.

Any idea if it is possible to solve this issue in the current version or whether we will have to wait for an upgrade?

Thanks in advance!

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2016-06-03T22:13:59+00:00

Hi all,

Please try the "Insiders Fast" 15.23 public update to see if this is still happening.  Go to "Help"->"Check for Updates" and opt in to the "Insiders Fast" program at the bottom to get the new update.  If you are on "Insiders Slow" or have not opted into a pre-release, then you will have to wait a few more days for the update.  We did make a change that we thought might fix the jumpiness, but haven't been able verify since we can't repro internally.

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  1. Anonymous
    2016-06-05T01:41:40+00:00

    I have been using for update for two days and have not seen the issue.  Thanks!

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  2. Anonymous
    2016-06-04T12:11:18+00:00

    This update seems to work. So far no problems any more.

    Thanks, thanks a lot.

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  3. Anonymous
    2016-05-31T19:25:01+00:00

    I also have this issue.  Mac Outlook 15.22 (160506) with Arrange By > "Conversations" & "Newest on Top".  Jumps a few times a day to emails 4+ weeks old.  Happens a lot when I start Outlook or wake up from being asleep.  Seems to be induced when Outlook is syncing with server.  I use both Office 365 & Gmail through IMAP.  Only jumps on Office 365.  Has never happened on Gmail/IMAP.

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  4. Anonymous
    2016-05-31T17:23:13+00:00

    Hi all,

    We still haven't been able to repro this internally, but we have a "potential" fix in an upcoming update.  Please post your experience after installing the update (fixed or not fixed?).

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