Outlook automatically jumps to older emails

Anonymous
2016-02-14T14:53:28+00:00

Hi,

The last version of Outlook for office 365 (for Mac) automatically jumps to older emails when I leave Outlook in the background. 

So far I could not find any pattern of how and when exactly it does so. But when returning to Outlook after having worked in other applications for some minutes, Outlook has already jumped and is showing a one or two months old email, meaning I have to manually go to the top of the list.

Any idea if it is possible to solve this issue in the current version or whether we will have to wait for an upgrade?

Thanks in advance!

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2016-06-03T22:13:59+00:00

Hi all,

Please try the "Insiders Fast" 15.23 public update to see if this is still happening.  Go to "Help"->"Check for Updates" and opt in to the "Insiders Fast" program at the bottom to get the new update.  If you are on "Insiders Slow" or have not opted into a pre-release, then you will have to wait a few more days for the update.  We did make a change that we thought might fix the jumpiness, but haven't been able verify since we can't repro internally.

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  1. Anonymous
    2017-01-12T17:38:16+00:00

    Same problem.  Annoying to say the least.  Solution - right click on the inbox header and make sure you un-check "Show in Groups".  That seemed to solve the problem for me.

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  2. Anonymous
    2017-01-11T23:51:18+00:00

    When I unchecked the "Show in Groups" option when selecting the sort-by... It seems to stop the problem... for now.

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  3. Anonymous
    2016-12-08T16:20:28+00:00

    It stops happening if I turn Conversation on; when I turn Conversation off, it happens again.

    VERY ANNOYING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  4. Anonymous
    2016-12-01T17:19:17+00:00

    John,

    PLEASE get someone to look at the Outlook for Windows forum on the same topic.  It is being ignored by Microsoft.

    Here is the link:

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice\_outlook-mso\_win10/outlook-2016-jumps-to-older-emails/fdbaa9ed-4a18-4f7e-98c7-1ef1a6e17cb7

    Many thanks.

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