Outlook automatically jumps to older emails

Anonymous
2016-02-14T14:53:28+00:00

Hi,

The last version of Outlook for office 365 (for Mac) automatically jumps to older emails when I leave Outlook in the background. 

So far I could not find any pattern of how and when exactly it does so. But when returning to Outlook after having worked in other applications for some minutes, Outlook has already jumped and is showing a one or two months old email, meaning I have to manually go to the top of the list.

Any idea if it is possible to solve this issue in the current version or whether we will have to wait for an upgrade?

Thanks in advance!

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2016-06-03T22:13:59+00:00

Hi all,

Please try the "Insiders Fast" 15.23 public update to see if this is still happening.  Go to "Help"->"Check for Updates" and opt in to the "Insiders Fast" program at the bottom to get the new update.  If you are on "Insiders Slow" or have not opted into a pre-release, then you will have to wait a few more days for the update.  We did make a change that we thought might fix the jumpiness, but haven't been able verify since we can't repro internally.

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  1. Anonymous
    2017-07-23T05:55:37+00:00

    Hi MG565,

    The thread was posted one year ago and the original issue has been resolved. Could you please post a new thread about the issue? We will the further assist you in the new thread.

    Thanks,

    Brook

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  2. Anonymous
    2017-07-17T15:17:42+00:00

    This is still happening to us as well. Repairing Office and creating a new profile didn't help. This is issue is happening for multiple users on more than 20 PCs.

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  3. Anonymous
    2017-07-14T14:25:58+00:00

    We have the same exact issue. The fixes described didn't work for us. Is there an official fix from Microsoft?

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  4. Anonymous
    2017-07-13T14:34:54+00:00

    That may work for Exchange emails, but not for others like Gmail, earthlink, etc.   Have tried to uncheck Show In Groups as well.  No success.    How do I delete a profile and recreate it?

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