Outlook automatically jumps to older emails

Anonymous
2016-02-14T14:53:28+00:00

Hi,

The last version of Outlook for office 365 (for Mac) automatically jumps to older emails when I leave Outlook in the background. 

So far I could not find any pattern of how and when exactly it does so. But when returning to Outlook after having worked in other applications for some minutes, Outlook has already jumped and is showing a one or two months old email, meaning I have to manually go to the top of the list.

Any idea if it is possible to solve this issue in the current version or whether we will have to wait for an upgrade?

Thanks in advance!

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-06-03T22:13:59+00:00

Hi all,

Please try the "Insiders Fast" 15.23 public update to see if this is still happening.  Go to "Help"->"Check for Updates" and opt in to the "Insiders Fast" program at the bottom to get the new update.  If you are on "Insiders Slow" or have not opted into a pre-release, then you will have to wait a few more days for the update.  We did make a change that we thought might fix the jumpiness, but haven't been able verify since we can't repro internally.

Was this answer helpful?

0 comments

97 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-03-16T12:18:12+00:00

    I have the same version and tried re-installing but still the same. It is difficult to identify when it happen. However it does not happen my colleagues. I don't think it relates to exchange, but if I go to the Organize tab and change the Arrange By to anything else it seems to select the email at the bottom of the list. The real annoying part is when I'm reading an email and the selection changes suddenly. It also happens in offline mode.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-03-16T00:03:48+00:00

    Hi all,

    I've tried to repro this on 15.19.1, but have been unsuccessful.   I've sorted by conversation and by date received.  New incoming messages do not change my current selection.  Do people see this "jump" for every single incoming message, or just some?  Is it always Exchange, or are you seeing it with other types of accounts?  Does sort order matter?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-03-04T09:09:41+00:00

    I have exactly the same problem jumping to the bottom. It is annoying.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-02-23T06:51:42+00:00

    I have the same issue where everytime Outlook (15.19.1) on my laptop (OSX 10.11.3) syncs with the Exchange Server, it jumps to an old email. I have arranged with by Conversations it generally shows the latest on top, but the highlighted item jumps to the near bottom of the emails in Inbox. I have to manually then scroll to the top each time. This started happening only after I updated to Outlook for Mac. Did not happen with Outlook 2011.

    Any fix for this?

    Was this answer helpful?

    0 comments