Outlook automatically jumps to older emails

Anonymous
2016-02-14T14:53:28+00:00

Hi,

The last version of Outlook for office 365 (for Mac) automatically jumps to older emails when I leave Outlook in the background. 

So far I could not find any pattern of how and when exactly it does so. But when returning to Outlook after having worked in other applications for some minutes, Outlook has already jumped and is showing a one or two months old email, meaning I have to manually go to the top of the list.

Any idea if it is possible to solve this issue in the current version or whether we will have to wait for an upgrade?

Thanks in advance!

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2016-06-03T22:13:59+00:00

Hi all,

Please try the "Insiders Fast" 15.23 public update to see if this is still happening.  Go to "Help"->"Check for Updates" and opt in to the "Insiders Fast" program at the bottom to get the new update.  If you are on "Insiders Slow" or have not opted into a pre-release, then you will have to wait a few more days for the update.  We did make a change that we thought might fix the jumpiness, but haven't been able verify since we can't repro internally.

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  1. Anonymous
    2017-07-06T13:11:00+00:00

    I 100% agree with you.   This is a bug, there have been enough people on here describing it, describing workarounds and I know for fact that if your inbox is less than 200 messages then the problem goes away.    Just how hard can this be to resolve.    This has been going on for way to long and I would like someone from Microsoft to acknowledge these replies are being read and acted upon.     It's supposed to be a professional business tool as well as personal usage and this is unacceptable.

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  2. Anonymous
    2017-07-06T12:46:38+00:00

    Does Microsoft look at these post.  I have used Outlook extensively over the last 18 years and this is a bug in the system.  I tried all step but deleting older emails.  If I wanted to delete them then I would have.  Those emails are there until I can get the time to properly address and or explore further.  I don't understand the user having to accommodate the software?  I have had HUGE inboxes in my past and currently have 213 emails in my inbox and I have the same issue of the skipping to the middle of the inbox bar to older emails.  Is this an active bug that Microsoft is working to resolve?  The problem needs to be addressed with an engineer (bug fix).

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  3. Anonymous
    2017-07-06T06:36:48+00:00

    Hi Andre,

    There are various troubleshooting steps that were shared by other community members on this very thread that may help you in resolving the issue regarding your email order in Outlook. These steps include resetting Outlook's view settings, installing latest Office updates, deleting old emails, and more. To effectively instruct you on what you can do next, we need to isolate the issue with a few questions:

    • What are the troubleshooting steps that you've tried so far?
    • Were there any changes made to your computer settings prior to this issue?
    • Are you also using Office 365 Home for Mac?

    We look forward to your response.

    Thank you.

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  4. Anonymous
    2017-07-06T01:31:53+00:00

    I am also having this issue-

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