All my group members have disappeared. Is there a way to retrieve them?

Anonymous
2015-12-18T17:33:45+00:00

I have a large email database. I have many groups which HAD specific members in them.  All the individual names have disappeared from ALL of my groups.  How can they be restored without starting over and entering them again?

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

57 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-02-05T18:37:06+00:00

    This is gold dust DebRodgers - the first time I've actually communicated to a real live person within Msoft - I began to wonder whether there were any...  And although the fix they suggested for this problem may or may not work (their expectation management), at least you get a specific focus on your problem, not some generic reply.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-02-05T18:20:47+00:00

    They have a couple of different sites depending on the problem you have. After going to the incorrect area I was directed to this page and connecting to a tech support person was a breeze.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-02-05T18:18:52+00:00

    Lee

    The code of conduct specify that you should only be replying to the thread starter not taking the thread off topic for your issue.  It further states that you should start your own thread (which you obviously have done).

    Was this answer helpful?

    0 comments
  4. Anonymous
    2016-02-05T18:01:54+00:00

    Hi Deb, Thank you for the specific link to Microsoft support.  I found their system hard to use and didn't get anywhere with them, but at some point I will try again.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2016-02-05T16:41:41+00:00

    Hi, 

    I just chatted online with someone from tech support.  Apparently they are preparing a new platform for Microsoft Outlook.com and that is probably the reason for the problem.  (ugh)

    Any way he is going to look into it and said to contact him again in 24 - 48 hours if there is no improvement.

    Here is the link to microsoft support.   

    https://support.microsoft.com/en-us/contactus#

    click on services and apps

    a little window will open up - click on see more>outlook.com>technical support

    then click on Chat online with a Microsoft Answer Tech.

    Was this answer helpful?

    0 comments