All my group members have disappeared. Is there a way to retrieve them?

Fortunately I had saved the folders to another location on y computer as I do not trust Outlook anymore and I recommend that everyone else  do the same.

I clicked on FILE, then SAVE AS and saved each new one as I made it to a Documents folder. It is easy to click and drag  a copy back into the Outlook Contacts folder and still retain the saved folder in the new location.

This is appalling and I  did not expect to lose all my Contact Groups twice.

Unfortunately Christine, this has been going on since Dec at least.  Microsoft are, apparently, working on it, tho they do not deign to tell anyone.  If you look for Deb Rodgers posts, you can find the way to contact a real person in Msoft, and they will undertake remedial action.  But it wont work, at least it didnt for Deb or myself.

My advice is to create your groups on Word and cut and paste them into Outlook when you need them.  At least then YOU have control over their security.  And not to trust Msoft, until you are sure that they have sorted the problem - probably never...

So why dont they announce what is happening?  The folk who have laboriously recreated their groups only to see them disappear again would have been saved this work at least.  

This is an appalling lack of respect for their customer base, and dreadful communication.  No wonder they are losing out to the likes of Google.

WHAT THE **** IS GOING ON!

I RECREATED ALL MY CONTACT GROUPS - A PAINFUL PROCESS - AND THEY HAVE ALL DISAPPEARED AGAIN.

THIS IS OUTRAGEOUS.

CAN SOMEONE AT OUTLOOK HELP ME OR DO I NEED TO MOVE TO ANOTHER PLATFORM?

I have just lost all my groups (over 10 of them) There is no difference whether I use Google Chrome or Internet Explorer.

Please can someone from Microsoft give a definitive answer when this problem will be fixed or not. It is very frustrating to see that folks have had this problem since December and it is still happening randomly.

Hoping for a better outcome soon.