Outlook 365 Scroll Down Bar Not Visible (Black)

Anonymous
2017-05-28T05:46:29+00:00

Hello,

My Outlook 365 Scroll Down Bar Not Visible instead its showing black area and i can not scroll down, following is image for reference any advise?

Thanks,

 

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2017-10-25T22:08:58+00:00

Same problem. I find the easiest fix is to resize the preview pane, which redraws the scroll bar correctly. Just moving it a few pixels does it.

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  1. Anonymous
    2018-02-15T21:02:06+00:00

    This exact behavior is occurring for users in our office now as well.  We can recreate the issue 100% of the time by doing the following:

    1)  Click your sent items folder

    2)  Search for any term

    3)  Click on any of the search results so that it shows up in the preview window

    4)  Click inbox - you now have a black bar in place of the scroll bar between your inbox window and preview window.

    As others have noted, you can resolve the issue by manually resizing the preview pane even 1 pixel after each time it happens

    This behavior did not begin for us until we received the update to Version 1801 (Build 9001.2144).

    We are on Windows 10 Professional 

    Office 365 is 32-bit

    All addons are disabled

    Any help would be appreciated.

    I tested this following the same procedure as listed above and it is also 100% repeatable on my system.  You can also "fix" the problem by clicking on any other folder and then back on the Inbox.

    I have verified KevinD-EB's Outlook behaviour is the same on mine.  Running the same build.  We were getting the black scrollbar just by switching folder.  After disabling the Teams addon, the problem looked fixed, but if I follow Kevin's steps above, it is repeatable in our environment as well.

    So we tested this with all folders searching and selecting and we are able to create the issue.

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  3. Anonymous
    2018-02-16T02:38:01+00:00

    Issue is easy to recreate; start in inbox, switch to another folder and search for anything, click on an email, then switch back to inbox and you now have a black bar.

    To remove, change folders again.

    Issue started after installing an older AMD graphics card. Win10 installed Catalyst Control Center version 2015.1104.1643.30033, with driver packaging version 15.201.1151.1008-151104a-296217E automatically.

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  4. Anonymous
    2018-02-16T12:13:58+00:00

    Is there a permanent fix for this issue as it the black area reappears after a few minutes of none use despite resizing the viewing pane

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