Outlook 365 Scroll Down Bar Not Visible (Black)

Anonymous
2017-05-28T05:46:29+00:00

Hello,

My Outlook 365 Scroll Down Bar Not Visible instead its showing black area and i can not scroll down, following is image for reference any advise?

Thanks,

 

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2017-10-25T22:08:58+00:00

Same problem. I find the easiest fix is to resize the preview pane, which redraws the scroll bar correctly. Just moving it a few pixels does it.

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  1. Anonymous
    2017-05-31T11:14:23+00:00

    Hi Rehan,

    Please reinstall the Office suites to check if it helps. For your reference:Download and install or reinstall Office 365 or Office 2016 on a PC or Mac

    If it is still no avail, please let me know the following:

    1.  Where do you download the Office application? 
    2. Please go to File > Office Account, capture a screenshot about the Product Information as below:

    Thanks,

    Lance

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  2. Anonymous
    2017-05-31T09:58:58+00:00

    Hello Lance,

    I have tried option you mentioned with no luck, still same problem.

    Thanks,

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  3. Anonymous
    2017-05-31T07:58:30+00:00

    Hi Rehan,

    Have you referred to my response? Any update will be appreciated.

    Thanks,

    Lance

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  4. Anonymous
    2017-05-28T07:45:59+00:00

    Hi Rehan,

    Based on your description and the screenshot, it seems like a pure client issue.

    Generally, to handle Outlook client issue, the first thing is to perform an online repair to your Office application via the link below:

    https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b?ui=en-US&rs=en-US&ad=US

    Meanwhile, please make sure that you have installed the latest update for Outlook, please click File menu > Office Account > Update Options > Update nowto check if the issue can be fixed.

    Some add-ins may also cause this behavior. To identify it, please run Outlook in safe mode. Please run outlook.exe /safe in command line. If it works, please try to disable all add-ins one by one in Outlook.

    Thanks,

    Lance

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