Hi,
Thank you for posting in Microsoft Community.
Please be assured that we would do our best to assist you.
Which browser are you using?
Follow the steps below and check if it helps.
Step 1
Try to logout and login and check if issue persists.
Step 2
One of the possible reasons why you are encountering this problem is that there are corrupted cache/cookies/browsing history stored in your browser. I recommend that you clear your browser's cache/cookies/browsing history.
Let’s try to clear them using the following steps:
- For Internet Explorer: Press CTRL+SHIFT+DEL simultaneously and click Delete.
- For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click Clear Browsing Data.
- For Firefox: Press CTRL+SHIFT+DEL simultaneously and click Clear Now.(other browsers are similar)
Step 3
Try to open in InPrivate mode and check if issue persists. Follow the steps below:
- Press Windows key + R.
- Type ‘iexplore.exe –private’.
- Check if issue persists.
Step 4
If issue still persists try using a different browser and check if it fixes the issue.
Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.