How do I get Outlook app on Android to sync contacts? (Not Outlook.com app)

Anonymous
2015-06-03T04:43:19+00:00

I got a message on my Android phone that Microsoft was no longer going to support the app Outlook.com and that we should use the Outlook app. So I uninstalled outlook.com app and installed the Outlook app.

Now new contacts that I entered on the People page of Outlook on my computer do not show up on my phone. I went to Settings, Accounts, Microsoft Exchange, and clicked on sync for mail,, contacts, calender, and tasks. It said that the sync was done moments later. However, I still do not have the new contacts on my phone. This was not a problem with Outlook.com app.

I am about to uninstall the Outlook app and go back to Outlook.com. However, if you don't support it, I could have problems not getting updates to protect against malmare and hacking.

I don't particularly like the new Outlook app's appearance with all those colored squares with people's initials on the left of the email listing. I prefer to have he boxes on the left so I can look at the list and check off one or more messages and then delete them all at once. What if there is a message with a virus in it. I want to be able to delete suspicious messages without opening them.

Thanks for your help,

Jacki

Outlook | Outlook for mobile | Outlook for Android | For business

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Anonymous
2015-06-04T04:27:02+00:00

Hi,

Thank you for posting your query in Microsoft Office Community.

Please provide us the additional information to help you better.

  1. Are you able to see the new contacts on Outlook.com webmail?
  2. Does the existing contacts show up in Outlook app?
  3. Did you setup the Outlook.com account as Exchange Active Sync in Outlook app?

If not, you may setup as EAS account and verify whether contacts synchronize.

If yes, create new contacts in Outlook phone app and check if it syncs.

Microsoft is collecting feedback from customers regarding Outlook app user interface. They are actively looking into the concerns raised by the customers.

You may provide feedback regarding outlook app interface using the In-App function in Outlook for Android. 

I look forward to your reply to assist you further.

Thank you.

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  1. Anonymous
    2015-09-20T12:46:51+00:00

    See my reply to Dorian I found the EAS Account to be the answer and i got rid of the outlook app.

    Set it up manually though when asked do not allow the wizard to do the setup as it wll not work.

    1. Tap Settings
    2. Under Accounts, tap Add account
    3. Tap Microsoft Exchange ActiveSync
    4. Enter your email address
    5. Enter your email password
    6. Tap Manual setup
    7. Leave the domain field empty, if there is one.
    8. Enter your user name. Your user name is the complete email address you set up in the Outlook.com Control Panel.

    Note: If domain and user name are written in the same field, please make sure you only enter your username in this field. 9. Enter your email password. 10. In the Exchange server field, enter: s.outlook.com 11. Select Use secure connection SSL 12. Select Accept all SSL certificates 13. Tap Next 14. Select the Account options you want 15. Tap Next 16. Select the settings you want under Account options 17. Tap Next 18. Enter a name for your account 19. Tap Done

    This does work the only thing i found for bigpond user is do not tick ssl certificates and the domain requires your whole email. Thanks again but it is a pain as the app should sync to the phone if ticked. I have been a loyal Microsoft user since they started but I think they maybe going the same as apple locking people into using their products only.

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  2. Anonymous
    2015-09-21T21:24:27+00:00

    When I installed the new app (which I never would have done had it not been mandatory), more than half of the contacts I had in the old Outlook app on my phone disappeared. My phone used to be in sync with my contact list on my computer. No more. What can I do to sync it up? I have the sync contacts from this account button set to blue (assuming that blue means on and grey means off means (good grief - why the colors, but I digress).

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  3. Anonymous
    2015-09-27T01:13:51+00:00

    This worked fine for me, but is incredible that mocrosoft can't get this fixed so that I don't need to set up a separate exchange account in order to get the contacts synced.

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  4. Anonymous
    2015-09-28T16:00:15+00:00

    I tried the suggestion above (and others) but couldn't get my calendar or contacts to sync. After reading some reviews and blogs I have downloaded Nine on trial and everything is syncing - mail, calendar, contacts - with my desktop and online Outlook. Looks like I'll be paying the $10 (on special offer) and sticking with Nine rather than messing around with Outlook. Apparently, the new Outlook app is something called Acompli which Microsoft bought for millions. As one blogger has written, seems they bought the wrong product!

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