How do I get Outlook app on Android to sync contacts? (Not Outlook.com app)

Anonymous
2015-06-03T04:43:19+00:00

I got a message on my Android phone that Microsoft was no longer going to support the app Outlook.com and that we should use the Outlook app. So I uninstalled outlook.com app and installed the Outlook app.

Now new contacts that I entered on the People page of Outlook on my computer do not show up on my phone. I went to Settings, Accounts, Microsoft Exchange, and clicked on sync for mail,, contacts, calender, and tasks. It said that the sync was done moments later. However, I still do not have the new contacts on my phone. This was not a problem with Outlook.com app.

I am about to uninstall the Outlook app and go back to Outlook.com. However, if you don't support it, I could have problems not getting updates to protect against malmare and hacking.

I don't particularly like the new Outlook app's appearance with all those colored squares with people's initials on the left of the email listing. I prefer to have he boxes on the left so I can look at the list and check off one or more messages and then delete them all at once. What if there is a message with a virus in it. I want to be able to delete suspicious messages without opening them.

Thanks for your help,

Jacki

Outlook | Outlook for mobile | Outlook for Android | For business

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Anonymous
2015-06-04T04:27:02+00:00

Hi,

Thank you for posting your query in Microsoft Office Community.

Please provide us the additional information to help you better.

  1. Are you able to see the new contacts on Outlook.com webmail?
  2. Does the existing contacts show up in Outlook app?
  3. Did you setup the Outlook.com account as Exchange Active Sync in Outlook app?

If not, you may setup as EAS account and verify whether contacts synchronize.

If yes, create new contacts in Outlook phone app and check if it syncs.

Microsoft is collecting feedback from customers regarding Outlook app user interface. They are actively looking into the concerns raised by the customers.

You may provide feedback regarding outlook app interface using the In-App function in Outlook for Android. 

I look forward to your reply to assist you further.

Thank you.

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  1. Anonymous
    2015-08-25T07:13:54+00:00

    See my reply to Dorian I found the EAS Account to be the answer and i got rid of the outlook app.

    Set it up manually though when asked do not allow the wizard to do the setup as it wll not work.

    1. Tap Settings
    2. Under Accounts, tap Add account
    3. Tap Microsoft Exchange ActiveSync
    4. Enter your email address
    5. Enter your email password
    6. Tap Manual setup
    7. Leave the domain field empty, if there is one.
    8. Enter your user name. Your user name is the complete email address you set up in the Outlook.com Control Panel.

    Note: If domain and user name are written in the same field, please make sure you only enter your username in this field. 9. Enter your email password. 10. In the Exchange server field, enter: s.outlook.com 11. Select Use secure connection SSL 12. Select Accept all SSL certificates 13. Tap Next 14. Select the Account options you want 15. Tap Next 16. Select the settings you want under Account options 17. Tap Next 18. Enter a name for your account 19. Tap Done

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  2. Anonymous
    2015-09-02T19:47:08+00:00

    This link is now the new horrible version.

    A friend, earlier today, sent me an email.  I was one of about 25 other people who were addressed.

    I now have all of those on my People Contact list and on my telephone contact list.

    What a huge step backwards.

    On to Gmail - I've about given up on Outlook!

    It's not ready for prime time!!!!!

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  3. Anonymous
    2015-09-17T01:54:39+00:00

    Thanks for the help! Too bad Microsoft killed the sync on this app. I kept using the old one until today. Microsoft stopped the old one from functioning! All I could get is an options to "upgrade". In addition my contacts went away on my phone. Really caused a problem for me.

    I have uninstalled the outlook app and am running with the Exchange option.

    The new app looked like it has some decent features. The lack of support for syncing the contacts to the phone side kills it for me.

    The contacts appeared in the email side. I checked all the options, uninstalled, reinstalled, cleared cache etc trying to get it to work.

    Perhaps Microsoft will give a decent response sooner or later.

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  4. Anonymous
    2015-09-18T10:01:03+00:00

    I too have uninstalled the new Outlook app and gone with the Exchange option as shown in the steps above (more or less the same on android 5.1).

    If you have two-factor authentication in place, then you'll need to use an app password otherwise the sign-in fails, see  http://windows.microsoft.com/en-gb/windows/app-passwords-two-step-verification

    Again echoing the negative feedback that the end-user shouldn't have to jump through hoops for a feature such as synching contacts which worked on the previous version of the App.

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