How do I get Outlook app on Android to sync contacts? (Not Outlook.com app)

Anonymous
2015-06-03T04:43:19+00:00

I got a message on my Android phone that Microsoft was no longer going to support the app Outlook.com and that we should use the Outlook app. So I uninstalled outlook.com app and installed the Outlook app.

Now new contacts that I entered on the People page of Outlook on my computer do not show up on my phone. I went to Settings, Accounts, Microsoft Exchange, and clicked on sync for mail,, contacts, calender, and tasks. It said that the sync was done moments later. However, I still do not have the new contacts on my phone. This was not a problem with Outlook.com app.

I am about to uninstall the Outlook app and go back to Outlook.com. However, if you don't support it, I could have problems not getting updates to protect against malmare and hacking.

I don't particularly like the new Outlook app's appearance with all those colored squares with people's initials on the left of the email listing. I prefer to have he boxes on the left so I can look at the list and check off one or more messages and then delete them all at once. What if there is a message with a virus in it. I want to be able to delete suspicious messages without opening them.

Thanks for your help,

Jacki

Outlook | Outlook for mobile | Outlook for Android | For business

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Anonymous
2015-06-04T04:27:02+00:00

Hi,

Thank you for posting your query in Microsoft Office Community.

Please provide us the additional information to help you better.

  1. Are you able to see the new contacts on Outlook.com webmail?
  2. Does the existing contacts show up in Outlook app?
  3. Did you setup the Outlook.com account as Exchange Active Sync in Outlook app?

If not, you may setup as EAS account and verify whether contacts synchronize.

If yes, create new contacts in Outlook phone app and check if it syncs.

Microsoft is collecting feedback from customers regarding Outlook app user interface. They are actively looking into the concerns raised by the customers.

You may provide feedback regarding outlook app interface using the In-App function in Outlook for Android. 

I look forward to your reply to assist you further.

Thank you.

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  1. Anonymous
    2018-11-01T10:08:47+00:00

    I have a similar issue on Android, which I have spent quite a bit of time trying to resolve with no success. This happened in the last 1-2 days, but I am not sure quite when. It's really very irritating. I can find the contact to send an email, but I can't phone them, even though I have the number in my Contacts available through my PC.

     - I am not able to locate the EAS option you mention above in the Account settings.

     - I have tried adding my work account to GMAIL App, but the authentication stage fails once I have put in my username/password.

     - I have tried adding my work account as new Exchange, but its unable to connect to server to complete.

     - I am not able to uninstall Outlook from the phone, and re-install from Play Store. I click the uninstall option, hit 'yes' on the following prompt page, and nothing happens.

     - I have set Outlook as the default Mail app, but that hasn't changed anything.

     - My Work Account settings are set with Auto-Synch off, but its greyed out, so I cant change it. Hitting 'Synch all' at bottom does nothing, and the General Settings link doesn't seem to work either.

    Any suggestions? At this point, I see the only option is to figure out how to import all my work contacts into Hotmail, which I am pretty loath to spend some doing, since I doubt it will be easy. 

    W

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