How do I get Outlook app on Android to sync contacts? (Not Outlook.com app)

Anonymous
2015-06-03T04:43:19+00:00

I got a message on my Android phone that Microsoft was no longer going to support the app Outlook.com and that we should use the Outlook app. So I uninstalled outlook.com app and installed the Outlook app.

Now new contacts that I entered on the People page of Outlook on my computer do not show up on my phone. I went to Settings, Accounts, Microsoft Exchange, and clicked on sync for mail,, contacts, calender, and tasks. It said that the sync was done moments later. However, I still do not have the new contacts on my phone. This was not a problem with Outlook.com app.

I am about to uninstall the Outlook app and go back to Outlook.com. However, if you don't support it, I could have problems not getting updates to protect against malmare and hacking.

I don't particularly like the new Outlook app's appearance with all those colored squares with people's initials on the left of the email listing. I prefer to have he boxes on the left so I can look at the list and check off one or more messages and then delete them all at once. What if there is a message with a virus in it. I want to be able to delete suspicious messages without opening them.

Thanks for your help,

Jacki

Outlook | Outlook for mobile | Outlook for Android | For business

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Anonymous
2015-06-04T04:27:02+00:00

Hi,

Thank you for posting your query in Microsoft Office Community.

Please provide us the additional information to help you better.

  1. Are you able to see the new contacts on Outlook.com webmail?
  2. Does the existing contacts show up in Outlook app?
  3. Did you setup the Outlook.com account as Exchange Active Sync in Outlook app?

If not, you may setup as EAS account and verify whether contacts synchronize.

If yes, create new contacts in Outlook phone app and check if it syncs.

Microsoft is collecting feedback from customers regarding Outlook app user interface. They are actively looking into the concerns raised by the customers.

You may provide feedback regarding outlook app interface using the In-App function in Outlook for Android. 

I look forward to your reply to assist you further.

Thank you.

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  1. Anonymous
    2015-10-20T16:10:20+00:00

    Hi Ram

    I too have discovered this problem with my Android running the new Outlook app - very disappointing and inconvenient - when on a business trip you try to call a contact which you know is in your Outlook contact list and it hasn't synced to your phone.

    I have now put the exchange ActiveSync details listed here into my android account settings and reverted to using the stock android email app - this surprisingly works better than the new Outlook app which is rather confusing and my contact list is now up to date.

    The Outlook app is now in the bin. :-(

    Steve

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  2. Anonymous
    2015-10-23T10:19:43+00:00

    Hi guys,

    yeah, it's very surprising the OWA for Android, which is deprecated - has the contact sync option enabled while the Outlook for Android app doesn't have this option working as expected.

    I tried to contact the app support, they told me they know the contact sync is kinda buggy at the moment and it's currently syncs only "Most command used" contacts. very helpful............ :/

    we wait for an update to have this feature to work as expected.

    currently what me and my pals from my company do is 

    1. Sync the contacts with the native mail app or mail-wise app and disable the mail\calender sync.
    2.  Sync email and calendar with the Outlook app and disable the contact sync.

    kinda lame... but if you have a better idea - I'd be glad to hear!

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  3. Anonymous
    2015-10-23T11:10:19+00:00

    I was having the same problem with my Samsung Galaxy 3. When I contacted support, through the app, I was surprised at how quickly they responded. They tried several things but none of them cleared up the sync problem. I just got a Galaxy Note 5 and all of my Outlook sync problems went away. It's possible that the new Outlook app isn't compatible with some of the older versions of Android.

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  4. Anonymous
    2015-10-24T10:03:02+00:00

    I've noticed that the app on my new OnePlus 2 synced the contacta though I still saw that some of them are missing.  After some investigations I realized it syncs contacts with email defined only.  Anyone else noticed that? 

    One other issue that those outlook contacts couldn't be modified via phone :/.

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