How do I get Outlook app on Android to sync contacts? (Not Outlook.com app)

Anonymous
2015-06-03T04:43:19+00:00

I got a message on my Android phone that Microsoft was no longer going to support the app Outlook.com and that we should use the Outlook app. So I uninstalled outlook.com app and installed the Outlook app.

Now new contacts that I entered on the People page of Outlook on my computer do not show up on my phone. I went to Settings, Accounts, Microsoft Exchange, and clicked on sync for mail,, contacts, calender, and tasks. It said that the sync was done moments later. However, I still do not have the new contacts on my phone. This was not a problem with Outlook.com app.

I am about to uninstall the Outlook app and go back to Outlook.com. However, if you don't support it, I could have problems not getting updates to protect against malmare and hacking.

I don't particularly like the new Outlook app's appearance with all those colored squares with people's initials on the left of the email listing. I prefer to have he boxes on the left so I can look at the list and check off one or more messages and then delete them all at once. What if there is a message with a virus in it. I want to be able to delete suspicious messages without opening them.

Thanks for your help,

Jacki

Outlook | Outlook for mobile | Outlook for Android | For business

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Anonymous
2015-06-04T04:27:02+00:00

Hi,

Thank you for posting your query in Microsoft Office Community.

Please provide us the additional information to help you better.

  1. Are you able to see the new contacts on Outlook.com webmail?
  2. Does the existing contacts show up in Outlook app?
  3. Did you setup the Outlook.com account as Exchange Active Sync in Outlook app?

If not, you may setup as EAS account and verify whether contacts synchronize.

If yes, create new contacts in Outlook phone app and check if it syncs.

Microsoft is collecting feedback from customers regarding Outlook app user interface. They are actively looking into the concerns raised by the customers.

You may provide feedback regarding outlook app interface using the In-App function in Outlook for Android. 

I look forward to your reply to assist you further.

Thank you.

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  1. Anonymous
    2015-06-08T17:53:48+00:00

    Hi,

    I have the same problem and yes, I have my outlook.com email address configured and I can view my emails. Also, all my contacts show up in the app as well.

    The problem is that the phone no longer reads the contacts the way the old Outlook.com app used to because there is no way to link the device to the application. This means that the contact list in my phone no loner shows my Microsoft contacts as Android doesn't have the link.

    Please advise.

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  2. Anonymous
    2015-06-08T21:44:12+00:00

    Thank you for your quick response. We are in the middle of moving, so getting online is not easy for me right now.

    Question 1. Yes, I can see new contacts in my Outlook.com webmail on my laptop. I wrote an email to a new contact an hour ago.

    Question 2. That new contact, Andy, does nor show up in Contacts on my phone. Contacts that I made a few days ago online also are not in my Contacts on my phone, nor are changes I made to an existing contact.

    Question 3. Here I am a little confused. I had the app Outlook.com on my Android phone, and it worked fine. Then I got a message (maybe a notification; I don't remember which) that Microsoft would no longer support the Outlook.com app and that I should get the Outlook app.. So I went to Play Store and downloaded the Outlook app, uninstalled the Outlook.com app, and then installed the Outlook app. When new contacts were not showing up in Contacts on my phone, I did check Exchange Active Sync under Settings/Accounts and saw that my email address is listed. I clicked on Sync all, and now all contacts show up in my Contacts on my phone.

    It sounds as if I need to do something with the Outlook app. I just now opened Outlook app on my phone and added Exchange under settings. That seems to have done the trick. The contact I added a few minutes ago is in my Contacts on my phone.

    Thank you for your assistance.

    Jacki

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  3. Anonymous
    2015-06-15T10:01:38+00:00

    I have the same problem, just got a new phone and my contacts on the phone can not see the outlook people part of the outlook app.

    On my previous phone i had both the outlook app and  outlook.com installed and everything was ok. but on the new phone you can only install the outlook app as outlook.com is now no longer available.

    if i go into my phone contacts to add an account outlook does not show in order to get the sync.

    Please resolve asap as whenever anyone phones or texts i dont know who it is from

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  4. Anonymous
    2015-06-26T06:24:35+00:00

    I got the same problem here, it's very frustrating so please resolve asap!!!

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