How do I get Outlook app on Android to sync contacts? (Not Outlook.com app)

Anonymous
2015-06-03T04:43:19+00:00

I got a message on my Android phone that Microsoft was no longer going to support the app Outlook.com and that we should use the Outlook app. So I uninstalled outlook.com app and installed the Outlook app.

Now new contacts that I entered on the People page of Outlook on my computer do not show up on my phone. I went to Settings, Accounts, Microsoft Exchange, and clicked on sync for mail,, contacts, calender, and tasks. It said that the sync was done moments later. However, I still do not have the new contacts on my phone. This was not a problem with Outlook.com app.

I am about to uninstall the Outlook app and go back to Outlook.com. However, if you don't support it, I could have problems not getting updates to protect against malmare and hacking.

I don't particularly like the new Outlook app's appearance with all those colored squares with people's initials on the left of the email listing. I prefer to have he boxes on the left so I can look at the list and check off one or more messages and then delete them all at once. What if there is a message with a virus in it. I want to be able to delete suspicious messages without opening them.

Thanks for your help,

Jacki

Outlook | Outlook for mobile | Outlook for Android | For business

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Anonymous
2015-06-04T04:27:02+00:00

Hi,

Thank you for posting your query in Microsoft Office Community.

Please provide us the additional information to help you better.

  1. Are you able to see the new contacts on Outlook.com webmail?
  2. Does the existing contacts show up in Outlook app?
  3. Did you setup the Outlook.com account as Exchange Active Sync in Outlook app?

If not, you may setup as EAS account and verify whether contacts synchronize.

If yes, create new contacts in Outlook phone app and check if it syncs.

Microsoft is collecting feedback from customers regarding Outlook app user interface. They are actively looking into the concerns raised by the customers.

You may provide feedback regarding outlook app interface using the In-App function in Outlook for Android. 

I look forward to your reply to assist you further.

Thank you.

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  1. Anonymous
    2017-10-19T22:32:05+00:00

    Moving to an android phone from windows.  How do we get outlook to manage the contacts on the android phone?  We can go sync and opt to enter outlook information but the error is that we already have registered that account on the device with outlook? help!

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  2. Anonymous
    2017-09-14T18:58:40+00:00

    Good day I am also using the Outlook Mobile app for Android and have noticed since the last update that my work Exchange accounts are not syncing any longer or an option to even enable to sync contacts like they did before.

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  3. Anonymous
    2017-08-26T01:12:43+00:00

    Not sure why you have to ask so many question before you can answer his.  this is such an obvious issue and you see tons of feed back on the web . ( you can just simply google , or bing  it ) 

    If you represent microsoft, pls get an android phone to test run before you launch an app for Android . 

    fact is :  contact get push to the apps ok,  but it cannot update / add  from the mobile device and sync back to the cloud.   Is that clear enough ?

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  4. Anonymous
    2017-08-23T14:05:27+00:00

    I am not getting a response to request for phone companion to send link to android phone but it comes to laptop. Thanks G

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