How do I get Outlook app on Android to sync contacts? (Not Outlook.com app)

Anonymous
2015-06-03T04:43:19+00:00

I got a message on my Android phone that Microsoft was no longer going to support the app Outlook.com and that we should use the Outlook app. So I uninstalled outlook.com app and installed the Outlook app.

Now new contacts that I entered on the People page of Outlook on my computer do not show up on my phone. I went to Settings, Accounts, Microsoft Exchange, and clicked on sync for mail,, contacts, calender, and tasks. It said that the sync was done moments later. However, I still do not have the new contacts on my phone. This was not a problem with Outlook.com app.

I am about to uninstall the Outlook app and go back to Outlook.com. However, if you don't support it, I could have problems not getting updates to protect against malmare and hacking.

I don't particularly like the new Outlook app's appearance with all those colored squares with people's initials on the left of the email listing. I prefer to have he boxes on the left so I can look at the list and check off one or more messages and then delete them all at once. What if there is a message with a virus in it. I want to be able to delete suspicious messages without opening them.

Thanks for your help,

Jacki

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2015-06-04T04:27:02+00:00

Hi,

Thank you for posting your query in Microsoft Office Community.

Please provide us the additional information to help you better.

  1. Are you able to see the new contacts on Outlook.com webmail?
  2. Does the existing contacts show up in Outlook app?
  3. Did you setup the Outlook.com account as Exchange Active Sync in Outlook app?

If not, you may setup as EAS account and verify whether contacts synchronize.

If yes, create new contacts in Outlook phone app and check if it syncs.

Microsoft is collecting feedback from customers regarding Outlook app user interface. They are actively looking into the concerns raised by the customers.

You may provide feedback regarding outlook app interface using the In-App function in Outlook for Android. 

I look forward to your reply to assist you further.

Thank you.

Was this answer helpful?

100+ people found this answer helpful.
0 comments

89 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-02-12T20:56:28+00:00

    Make sure you're using Outlook account type, not Exchange ActiveSync.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-12-20T01:57:07+00:00
    1. Are you able to see the new contacts on Outlook.com webmail? I'm not sure what you mean by webmail - but I see contacts on my PC (Lenovo ThinkPad)
    2. Does the existing contacts show up in Outlook app? Some contacts show, but not new ones that I added a couple of days ago
    3. Did you setup the Outlook.com account as Exchange Active Sync in Outlook app? I don't know how to confirm or do this.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-11-20T11:02:44+00:00

    Hi Ram Kumar,

    would you be able to help me with the contacts issue?

    I have android phone and using Outlook app for syncing my contacts which i have on my Microsoft account. My app shows and synced them alright, but the contacts don't show the photos of the contacts, even though my contacts have photos on my Microsoft account. (That is, the contacts' photos don't sync).

    Thank you for your help!

    Mohsen

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-11-13T22:21:50+00:00

    I followed these steps to sync Email, Contacts and Calendar:

    1.) Update Gmail App in Play Store to latest version

    2.) Go to Mail > Settings > Add account

    3.) Select Exchange and Office 365 account (I have a custom domain hosted for free on outlook.com)

    4.) Enter all the necesary data and allow for autodiscover to redirect to new server (I think you have to have autodiscover correctly setup for your domain)

    5.) Most important - the final step is usually forgotten - when you finish everything you receive immediately an email from "Microsoft account <no-reply@microsoft.com>" - with the title "ACTION REQUIRED TO SYNC EMAIL" where it says:

    If you'd prefer to use another mail app on your phone or tablet, click hereand you will get your mail on this device. Otherwise, your email will only sync with the Outlook app for Android.

    After clicking on the link provided, everything will sync correctly.

    Hope this helps.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments