How do I get Outlook app on Android to sync contacts? (Not Outlook.com app)

Anonymous
2015-06-03T04:43:19+00:00

I got a message on my Android phone that Microsoft was no longer going to support the app Outlook.com and that we should use the Outlook app. So I uninstalled outlook.com app and installed the Outlook app.

Now new contacts that I entered on the People page of Outlook on my computer do not show up on my phone. I went to Settings, Accounts, Microsoft Exchange, and clicked on sync for mail,, contacts, calender, and tasks. It said that the sync was done moments later. However, I still do not have the new contacts on my phone. This was not a problem with Outlook.com app.

I am about to uninstall the Outlook app and go back to Outlook.com. However, if you don't support it, I could have problems not getting updates to protect against malmare and hacking.

I don't particularly like the new Outlook app's appearance with all those colored squares with people's initials on the left of the email listing. I prefer to have he boxes on the left so I can look at the list and check off one or more messages and then delete them all at once. What if there is a message with a virus in it. I want to be able to delete suspicious messages without opening them.

Thanks for your help,

Jacki

Outlook | Outlook for mobile | Outlook for Android | For business

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Anonymous
2015-06-04T04:27:02+00:00

Hi,

Thank you for posting your query in Microsoft Office Community.

Please provide us the additional information to help you better.

  1. Are you able to see the new contacts on Outlook.com webmail?
  2. Does the existing contacts show up in Outlook app?
  3. Did you setup the Outlook.com account as Exchange Active Sync in Outlook app?

If not, you may setup as EAS account and verify whether contacts synchronize.

If yes, create new contacts in Outlook phone app and check if it syncs.

Microsoft is collecting feedback from customers regarding Outlook app user interface. They are actively looking into the concerns raised by the customers.

You may provide feedback regarding outlook app interface using the In-App function in Outlook for Android. 

I look forward to your reply to assist you further.

Thank you.

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  1. Anonymous
    2015-10-20T16:10:20+00:00

    Hi Ram

    I too have discovered this problem with my Android running the new Outlook app - very disappointing and inconvenient - when on a business trip you try to call a contact which you know is in your Outlook contact list and it hasn't synced to your phone.

    I have now put the exchange ActiveSync details listed here into my android account settings and reverted to using the stock android email app - this surprisingly works better than the new Outlook app which is rather confusing and my contact list is now up to date.

    The Outlook app is now in the bin. :-(

    Steve

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  2. Anonymous
    2015-10-18T06:26:29+00:00

    If Microsoft really cared about this issue they would appolgize and fix it.

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  3. Anonymous
    2015-10-16T03:10:22+00:00

    Finally, a solution to my contact and calendar problems.  MS seems to think that everyone is working through an Exchange server.  I like my Outlook (desktop version that comes with Office).  They also seem to think that the only thing anyone uses Outlook for is email.  Thanks for the step by step instructions, they were easy to follow (even with a different phone) and correct.

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  4. Anonymous
    2015-10-05T22:50:21+00:00

    Hi

    shtam's work around helps. In My case it added another Exchange Account.

    Phew!! thank god for that. :)

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