How do I get Outlook app on Android to sync contacts? (Not Outlook.com app)

Anonymous
2015-06-03T04:43:19+00:00

I got a message on my Android phone that Microsoft was no longer going to support the app Outlook.com and that we should use the Outlook app. So I uninstalled outlook.com app and installed the Outlook app.

Now new contacts that I entered on the People page of Outlook on my computer do not show up on my phone. I went to Settings, Accounts, Microsoft Exchange, and clicked on sync for mail,, contacts, calender, and tasks. It said that the sync was done moments later. However, I still do not have the new contacts on my phone. This was not a problem with Outlook.com app.

I am about to uninstall the Outlook app and go back to Outlook.com. However, if you don't support it, I could have problems not getting updates to protect against malmare and hacking.

I don't particularly like the new Outlook app's appearance with all those colored squares with people's initials on the left of the email listing. I prefer to have he boxes on the left so I can look at the list and check off one or more messages and then delete them all at once. What if there is a message with a virus in it. I want to be able to delete suspicious messages without opening them.

Thanks for your help,

Jacki

Outlook | Outlook for mobile | Outlook for Android | For business

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Anonymous
2015-06-04T04:27:02+00:00

Hi,

Thank you for posting your query in Microsoft Office Community.

Please provide us the additional information to help you better.

  1. Are you able to see the new contacts on Outlook.com webmail?
  2. Does the existing contacts show up in Outlook app?
  3. Did you setup the Outlook.com account as Exchange Active Sync in Outlook app?

If not, you may setup as EAS account and verify whether contacts synchronize.

If yes, create new contacts in Outlook phone app and check if it syncs.

Microsoft is collecting feedback from customers regarding Outlook app user interface. They are actively looking into the concerns raised by the customers.

You may provide feedback regarding outlook app interface using the In-App function in Outlook for Android. 

I look forward to your reply to assist you further.

Thank you.

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  1. Anonymous
    2015-12-20T19:50:28+00:00

    I have just picked up an LG G4 and have had quite a painful experience...

    Agreed that the Marshmallow 'included' mail app connects and sync with an Exchange server OK. However, if you use the notes field with contacts, only the first 1000 characters get synced to the phone, and, worse still, if you make any changes, the server copy then gets truncated as well. It seems that there is no history to recover lost data other than from a backup. An earlier version of Android (4.4.x) did not suffer this limitation so Google have obviously changed something.

    I suspect that if you use the Outlook App and sync to the phone contacts, the same thing will likely happen if the sync goes 'both ways'? Does the Outlook calendar also sync to the phone calendar, and if so, are there limitations?

    It would be great to know if MS or any third party vendor doe snot suffer this limitation so one can have, say, 2000 characters in the notes field of a contact which is reliably synced back to the Exchange server on an update?

    In both the above cases, it might be useful to be able top establish a 'one way' only sync between the outlook app and the phone apps to avoid messing up the primary server calendar and contacts.

    Any suggestions?

    Thanks

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  2. Anonymous
    2015-12-17T16:11:28+00:00

    Set it up manually though when asked do not allow the wizard to do the setup as it wll not work.

    1. Tap Settings
    2. Under Accounts, tap Add account
    3. Tap Microsoft Exchange ActiveSync
    4. Enter your email address
    5. Enter your email password
    6. Tap Manual setup
    7. Leave the domain field empty, if there is one.
    8. Enter your user name. Your user name is the complete email address you set up in the Outlook.com Control Panel.

    Note: If domain and user name are written in the same field, please make sure you only enter your username in this field. 9. Enter your email password. 10. In the Exchange server field, enter: s.outlook.com 11. Select Use secure connection SSL 12. Select Accept all SSL certificates 13. Tap Next 14. Select the Account options you want 15. Tap Next 16. Select the settings you want under Account options 17. Tap Next 18. Enter a name for your account 19. Tap Done

    this works i use it totally for contacts and diary and its miles better than the outlook app as you can add contact pictures too.

Sorry Microsoft but you guys need to get this sorted you make millions plough some resources into this rather than let us poor people increase your profitably.

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  3. Anonymous
    2015-12-17T16:08:21+00:00

    You don't really need to install this app as it connects to Microsoft active sync, all the apps supplied in android already do it.

    See my instructions on how to connect your phone to active sync then all emails contacts and calendar items drop in automatically

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  4. Anonymous
    2015-12-17T15:52:01+00:00

    I'm also testing out Nine right now.  Looking really nice so far.

    I still can't believe Microsoft can't even provide support for their own email client to access their own email services.

    Don't they monitor these threads?

    I also submitted a request through the Outlook app and haven't had an replies.

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