How do I get Outlook app on Android to sync contacts? (Not Outlook.com app)

Anonymous

I got a message on my Android phone that Microsoft was no longer going to support the app Outlook.com and that we should use the Outlook app. So I uninstalled outlook.com app and installed the Outlook app.

Now new contacts that I entered on the People page of Outlook on my computer do not show up on my phone. I went to Settings, Accounts, Microsoft Exchange, and clicked on sync for mail,, contacts, calender, and tasks. It said that the sync was done moments later. However, I still do not have the new contacts on my phone. This was not a problem with Outlook.com app.

I am about to uninstall the Outlook app and go back to Outlook.com. However, if you don't support it, I could have problems not getting updates to protect against malmare and hacking.

I don't particularly like the new Outlook app's appearance with all those colored squares with people's initials on the left of the email listing. I prefer to have he boxes on the left so I can look at the list and check off one or more messages and then delete them all at once. What if there is a message with a virus in it. I want to be able to delete suspicious messages without opening them.

Thanks for your help,

Jacki

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Anonymous

Hi,

Thank you for posting your query in Microsoft Office Community.

Please provide us the additional information to help you better.

Are you able to see the new contacts on Outlook.com webmail?
Does the existing contacts show up in Outlook app?
Did you setup the Outlook.com account as Exchange Active Sync in Outlook app?

If not, you may setup as EAS account and verify whether contacts synchronize.

If yes, create new contacts in Outlook phone app and check if it syncs.

Microsoft is collecting feedback from customers regarding Outlook app user interface. They are actively looking into the concerns raised by the customers.

You may provide feedback regarding outlook app interface using the In-App function in Outlook for Android.

I look forward to your reply to assist you further.

Thank you.

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89 additional answers

Anonymous

2015-09-30T20:43:55+00:00

Exchange Activesync Sync is an account not an app and as such is free.

If you try to set a new account up what option are available as you may just have to set up a map acount
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Anonymous

2015-09-30T20:43:00+00:00

What kind of Android phone do you have and what version of the OS?

ActiveSync is now built into the settings...
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Anonymous

2015-09-30T20:33:14+00:00

Use an app called contact editor free you can delete it there then
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Anonymous

2015-09-30T19:47:24+00:00

Well, I tried the above but got stuck on Step 3. There was not an option to select Microsoft Exchange Active Sync. Feeling stupid, I went to my phone store. They confirmed that it wasn't there, but that it was in the app store. So it was available for a free trial for some unknown period - or you could buy it for $3.99 a month, $14.99 for a year or $19.99 forever. I think I have the trial, so I can at least see what it does.

I am so mad at Microsoft. Not only did this change (with no notice or any information about what to expect) foul up my phone email and contact list, but I now see that my laptop (Windows 8 - don't get me started on that fiasco!) is also not in synch with my computurer. Maybe the new app will sync that, too.
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