Outlook 2016 - chinese characters appearing in messages when replying/forwarding

Anonymous
2017-04-24T13:29:42+00:00

Hello,

I am investigating an issue with Outlook 2016 and seemingly random appearances of chinese characters in email messages when replying or forwarding. I have a Exchange 365 hybrid environment and O365 pro plus office installed on workstations.

I have not been able to pinpoint a common factor why or when this happens. It is possible to reproduce the issue by sending a plain text message to a O365 group and then reply/forward the same message > header information is transformed into "chinese" (I have no idea what they actually are) characters. This does not happen with all groups or senders which is why I am looking into Outlook at the moment.

I`ve tried to change Outlook settings: use UTF8 with mailto protocol, change the encoding settings to different options etc. without success. 

I`d like to hear how would you start to troubleshoot this issue?

BR,

Sam

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2018-06-26T12:31:52+00:00

    Hi Damien,

    Thanks for your sharing. If you still have any question about it, you are welcome to create a new thread in our forum for a better assistance.

    Regards,

    Carlos

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  2. Anonymous
    2018-06-30T03:35:58+00:00

    Damien Brown - when you get Chinese text, is it this exact text?:

    䐼噉㰾䐯噉‾䐼噉氠湡㵧湥甭⁳汣獡㵳畏汴潯䵫獥慳敧效摡牥愠楬湧∽敬瑦•䥄㵒䰢剔㸢㰠但呎䘠捡㵥吢•楓敺㈽ⴾ䈼㹒㰠㹂㱆䈯‾⁉⁛䈼伾⼼㹂樠䈼㹒㰠㹂㱓䈯‾㱏剂‾䈼吾⼼㹂䤠䈼㹒†䈼匾⼼㹂删䈼㹒†㰠剂‾⼼但呎‾⼼䥄㹖

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  3. Anonymous
    2018-06-30T03:43:56+00:00

    I can't tell you if it's exact but looks very similar.  What is it?

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  4. Anonymous
    2018-07-02T21:59:55+00:00

    I just came across this thread while researching the same issue.  I just replied to an email from a colleague of mine and Outlook inserted Chinese characters in the reply.  Doesn't appear to be a particular phrase and Google Translate is unable to translate it, and it doesn't happen in webmail or when I logged into a Remote Desktop Server and replied to the same message.

    I'm running Windows 10 build 1709, Outlook 2016 MSO 16.0.8431.2270 hosted on Office 365.  The characters that get inserted are:

    䐼噉氠湡㵧湥甭⁳汣獡㵳畏汴潯䵫獥慳敧效摡牥愠楬湧∽敬瑦•䥄㵒䰢剔㸢㰠但呎䘠捡㵥䌢•楓敺㈽ⴾ䈼㹒㰠㹂㱆䈯‾⁓㰠剂‾䈼匾⼼㹂䴠䈼㹒㰠㹂㱔䈯‾㱊剂‾䈼䌾⼼㹂䰠䈼㹒㰠㹂㱓䈯‾㱒剂‾†⼼但呎‾⼼䥄㹖䐼噉㰾䐯噉

    Weird stuff.

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  5. Anonymous
    2018-07-03T12:30:46+00:00

    I have seen Chinese chars before in emails.

    It appears the smiley icon causes the issue for some reason.

    Regards

    Joe.

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