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Hello,
I am investigating an issue with Outlook 2016 and seemingly random appearances of chinese characters in email messages when replying or forwarding. I have a Exchange 365 hybrid environment and O365 pro plus office installed on workstations.
I have not been able to pinpoint a common factor why or when this happens. It is possible to reproduce the issue by sending a plain text message to a O365 group and then reply/forward the same message > header information is transformed into "chinese" (I have no idea what they actually are) characters. This does not happen with all groups or senders which is why I am looking into Outlook at the moment.
I`ve tried to change Outlook settings: use UTF8 with mailto protocol, change the encoding settings to different options etc. without success.
I`d like to hear how would you start to troubleshoot this issue?
BR,
Sam
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Adam,
We all don't have a release date about this issue. Regarding this, you can refer to the suggestions as SamipS and Justin above as a temporary workaround. Thanks for your understanding.
Regards,
Vanessa
Any update on this issue?
Hi Adam,
We all don't have a release date about this issue. Regarding this, you can refer to the suggestions as SamipS and Justin above as a temporary workaround. Thanks for your understanding.
Regards,
Vanessa
Hello Vanessa,
I will add to your growing list of disappointed customers. We are a K-12 school district with 1400+ staff. We are seeing this issue as well. It will be good to hear when MS fixes the issue.
Regards,
Debbie
Any update on This,
We have it randomly happening as well. Outlook 2016, pro plus, sending via o365 recipient receives chineese. Some times the message remains in english in the sent, other times the sent folder shows same corruption. Email are not sent to a group but to individuals.
Hi All,
You can refer to the suggestions as SamipS and Justin above as a temporary workaround. Since the thread is old and if you have similar issue, you are welcome to post a new thread in our forum. Our related engineers will help you with your issue. Your understanding is mucn appreicated.
Regards,
Carlos