Outlook 2016 - chinese characters appearing in messages when replying/forwarding

Anonymous
2017-04-24T13:29:42+00:00

Hello,

I am investigating an issue with Outlook 2016 and seemingly random appearances of chinese characters in email messages when replying or forwarding. I have a Exchange 365 hybrid environment and O365 pro plus office installed on workstations.

I have not been able to pinpoint a common factor why or when this happens. It is possible to reproduce the issue by sending a plain text message to a O365 group and then reply/forward the same message > header information is transformed into "chinese" (I have no idea what they actually are) characters. This does not happen with all groups or senders which is why I am looking into Outlook at the moment.

I`ve tried to change Outlook settings: use UTF8 with mailto protocol, change the encoding settings to different options etc. without success. 

I`d like to hear how would you start to troubleshoot this issue?

BR,

Sam

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2017-05-23T14:06:32+00:00

    You say this is a solution. You have solution even bolded, but this is NOT a solution. It's more of a hostage situation.

    You're essentially saying Microsoft engineers have done this by design.  This is purposeful.

    That makes absolutely no sense. more likely these uses characters were caused by some bug they choose not to fix, because they want you to use the Group conversation view or the browser view. Basically trying to hold the users hostage from how they normally reply to messages to the other ways MS wants them to reply.

    Every day I'm finding more and more ways in which Office 365 is not the promised gold Microsoft sells it to be.

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  2. Anonymous
    2017-06-24T08:28:12+00:00

    If you say that this happens to O365 Pro Plus, so this should happen to all who uses O365 Pro Plus. I think this is still broad, does this happen on 'Deferred Channel' or 'Current Channel' versions? What build versions?

    I have same issue with one of our clients who gets the exact same "Chinese Character" line. Issue happens whenever someone within the organization send email using a Smartphone through any of their Office 365 groups. Members who received that email can view the emails just fine. But when one of the recipients, who SPECIFICALLY uses an Outlook client(O365 Pro Plus Current Channel), click the 'Reply' button, the issue occurs.

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  3. Anonymous
    2017-06-25T11:57:08+00:00

    Hi K.E.G.G,

    I know you encounter same problem now. Since same issue may be caused by different reasons. For more dedicated assistance for you, can you post a new thread in our forum? Our engineers will help you at first time. 

    You understanding and time will be appreciated.

    Vanessa

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  4. Anonymous
    2017-06-27T05:51:11+00:00

    Hello Vanessa!

    Thank you for responding. You are right about that it may be caused by different reason. There's a common denominator regarding this case*, "emails are being sent through*Office 365 Groups". I haven't seen any UserVoice regarding this issue.

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  5. Anonymous
    2017-06-27T09:36:56+00:00

    Hi K.E.G.G,

    If you need any related assistance, please post a new thread in our forum. We will provide assistance first timing.

    Thanks for your understanding and time.

    Vanessa

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