Outlook 2016 - chinese characters appearing in messages when replying/forwarding

Anonymous
2017-04-24T13:29:42+00:00

Hello,

I am investigating an issue with Outlook 2016 and seemingly random appearances of chinese characters in email messages when replying or forwarding. I have a Exchange 365 hybrid environment and O365 pro plus office installed on workstations.

I have not been able to pinpoint a common factor why or when this happens. It is possible to reproduce the issue by sending a plain text message to a O365 group and then reply/forward the same message > header information is transformed into "chinese" (I have no idea what they actually are) characters. This does not happen with all groups or senders which is why I am looking into Outlook at the moment.

I`ve tried to change Outlook settings: use UTF8 with mailto protocol, change the encoding settings to different options etc. without success. 

I`d like to hear how would you start to troubleshoot this issue?

BR,

Sam

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

132 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-03-23T06:41:46+00:00

    me too what is it?

    ????

    格浴㹬格慥㹤਍ﾍﾝｬ⁡小寵ｿ秤ｮ族]∽捩ｬ梨｣⵴ｵyﾊ幅豫梨｣㵴ﾗﾁｳ⽴荻兆I※ｵｵﾄｵ抜㵴ｫC先鍔炉㸢⼼鉢陶㰾蓐ｵ€ാ㰊㹰茸㰾ﾁﾊｬ瞭ﾓ姙・∽ｩB〰㘰｡ﾃｪeｷ€㵥㌢舞Wﾉ｢∽・X≬䐾侫ｰ]ｰ⁹蔘ｬ_鉢抜・ﾌ椹溌ｬ⁳隷P蕘ﾁ⁳鬪崙ﾓ莇ﾌｭｬⱥ書隨敝畑路閥ｵ寡ｬ・巌谺享撩ﾋ⁳抜ｬ卵⁹迸⁥諸ｨｬ屆ｧｬ享摧ｲｰdｰ㰺ﾊﾇ忰㹴⼼㹢⼼㹰਍昼湯ｩ・㵲⌢〰〰〰葺M塙∽∲ﾓｳｼ㵥ﾂ鞳莇≡㰾㹰染戻ﾇﾃ㵦屶蓮ｬ㩯桝\弄⹨顫曾ﾉｱ曾肓牒莇㸢曾弄⹨顫曾ﾉｱ曾肓牒莇⠠曾弄⹨顫曾ﾉｱ曾肓牒莇㰩占㰾桷ാ㰊㹰ｮz僞栂㩴ﾓｳﾎ㱥・ാ㰊ю･湯㹴਍⼼蓐ｵ€ാ㰊耶ﾔ｡㹬

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-04-01T22:32:55+00:00

    I use office 365 ProPlus and had the same issue.

    I found a solution that worked for me: disabling all add-ins in Outlook and then enabling them back.

    1. In Outlook, go to File->Options->Add-ins
    2. Click on Go (right to "COM Add-ins") and un-check all add-ins that are checked in the list.
    3. Click OK and exit from Outlook (File->Exit)
    4. Run outlook and verify that the problem is solved.
    5. I repeated stage 2 to 4 but this time checked all add-ins back and the problem seems to be solved.  

    Hope it will work for you too.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-04-02T12:17:05+00:00

    I use office 365 ProPlus and had the same issue.

    I found a solution that worked for me: disabling all add-ins in Outlook and then enabling them back.

    1. In Outlook, go to File->Options->Add-ins
    2. Click on Go (right to "COM Add-ins") and un-check all add-ins that are checked in the list.
    3. Click OK and exit from Outlook (File->Exit)
    4. Run outlook and verify that the problem is solved.
    5. I repeated stage 2 to 4 but this time checked all add-ins back and the problem seems to be solved.  

    Hope it will work for you too.

    It seems that it is not an Add-ins issue but something very annoying that will solve the problem but will make your outlook very slow.

    1. Go to File->Account Settings->Manage Profiles
    2. Choose Email Accounts
    3. Double Click on your email account
    4. Disable the Offline Settings (Un check the "Use Cached Exchange Mode")

    It solved me the problem but Outlook works like a turtule

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-04-07T06:16:31+00:00

    Wow, thank you so much! I've been looking for this for a long time now and this did the trick. Also interesting to see the answer coming from The Netherlands, my country.

    Thanks again,

    Ronald

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-04-19T20:50:38+00:00

    Yes, it works!!!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments