Outlook 2016 - chinese characters appearing in messages when replying/forwarding

Anonymous
2017-04-24T13:29:42+00:00

Hello,

I am investigating an issue with Outlook 2016 and seemingly random appearances of chinese characters in email messages when replying or forwarding. I have a Exchange 365 hybrid environment and O365 pro plus office installed on workstations.

I have not been able to pinpoint a common factor why or when this happens. It is possible to reproduce the issue by sending a plain text message to a O365 group and then reply/forward the same message > header information is transformed into "chinese" (I have no idea what they actually are) characters. This does not happen with all groups or senders which is why I am looking into Outlook at the moment.

I`ve tried to change Outlook settings: use UTF8 with mailto protocol, change the encoding settings to different options etc. without success. 

I`d like to hear how would you start to troubleshoot this issue?

BR,

Sam

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2019-05-15T16:08:32+00:00

    I uninstalled and reinstalled the chinese language pack. Then added Outlook to the trust center in Adobe.

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  2. Anonymous
    2019-05-15T15:56:26+00:00

    Thank you C3SD - Yes I do have McAfee and no, haven't tried that, but if I disable my anti-virus system then I lose any protection I have with anti-virus system.  Is this problem directly related to the McAfee anti-virus program and isn't there any other solution to this problem than disabling the system ?

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  3. Anonymous
    2019-05-15T14:27:56+00:00

    BeRo_52_CH,

    If you have the McAfee anti-virus system scanning your email, did you try disabling it?  That worked for me.

    C3SD

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  4. Anonymous
    2019-05-15T11:16:01+00:00

    I also have a similar problem. When replying or forwarding emails, Outlook sends a blank email to the person(s) it goes to and it is also blank in my sent items, all text is lost.  All the recipient receives in the text field is a strange Chinese type character such as these ( 皰냶ĝ, 뀐놎ĝ, 왐디ĝ )

    Any help would be appreciated since I'm just an old retired guy who isn't very well versed in all that electronic stuff :-) Thank you

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  5. Anonymous
    2019-05-08T23:49:08+00:00

    Interesting as these characters are different to the ones I get (which are very obscure Chinese dialect characters that would be known only to a specialist). My question really is whether this is all an indication of Chinese government monitoring of emails; not being paranoid, just recognising facts - anyone who has been in China, especially in Tibet or Sinkiang will know that the situation is worse than even imagined in George Orwell's 1984 and that their government is heavily engaged in spying on other countries.

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