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Hello,
I am investigating an issue with Outlook 2016 and seemingly random appearances of chinese characters in email messages when replying or forwarding. I have a Exchange 365 hybrid environment and O365 pro plus office installed on workstations.
I have not been able to pinpoint a common factor why or when this happens. It is possible to reproduce the issue by sending a plain text message to a O365 group and then reply/forward the same message > header information is transformed into "chinese" (I have no idea what they actually are) characters. This does not happen with all groups or senders which is why I am looking into Outlook at the moment.
I`ve tried to change Outlook settings: use UTF8 with mailto protocol, change the encoding settings to different options etc. without success.
I`d like to hear how would you start to troubleshoot this issue?
BR,
Sam
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello,
Did you ever find out what the issue was? We are a Dell house and have several users are seeing the chinese symbol in outlook intermittently.
Just to add another voice to the growing chorus...
Same situation as Sander above.
We took delivery of a new batch of Dell Vostro's. These had nothing installed before deployment but Windows 10 Pro and Office 365. And we now have users of these systems getting the Chinese character issue when using Outlook. These have all been long term users of our O365 infrastructure on other systems without issue.
One user, I built another identical system for when the first manifested the issue - within a week it was occurring again. We do not have any external AV on these machines at present to eliminate that as a factor. Still occurs.
Given that these machines have nothing but Windows & Office installed yet still manifest the problem this must be an MS issue...
I've got troubles with this issue since we bought a set of new Dell laptops (latitude and XPS).
I seems that only these are affected. All the possible solutions mentioned above did not work for me.
I still need to test a full re-installation of the laptops but hoped that that would not be needed since it will be time consuming.
Sander
Thank you, Dr. ArtieKopelman, for your note about turning off the signature. My Outlook has been working nicely after trying both fixes discussed in this thread (first, turning off McAfee anti-spam; and second turning on anti-spam but disabling the Add-in). I'm going to try your method. I re-enabled the Add-in and I unchecked Add McAfee signature as you instructed above. I'll see how that goes. Thanks again.
You don't have to uncheck the McAfee add-in, just go into the McAfee Software and uncheck the option for adding the McAfee signature