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Hello,
I am investigating an issue with Outlook 2016 and seemingly random appearances of chinese characters in email messages when replying or forwarding. I have a Exchange 365 hybrid environment and O365 pro plus office installed on workstations.
I have not been able to pinpoint a common factor why or when this happens. It is possible to reproduce the issue by sending a plain text message to a O365 group and then reply/forward the same message > header information is transformed into "chinese" (I have no idea what they actually are) characters. This does not happen with all groups or senders which is why I am looking into Outlook at the moment.
I`ve tried to change Outlook settings: use UTF8 with mailto protocol, change the encoding settings to different options etc. without success.
I`d like to hear how would you start to troubleshoot this issue?
BR,
Sam
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
One more thing - it happens when there is an attachment in the microsoft secure mail.
I am having the issue while sending emails via the microsoft secure mail. We have two companies on two servers with two separate urls and two different states. It has never happened when sending information to an external person.
I read the 12 pages of this. I currently have a similar issue. I sent an email from my Android phone using the genuine email app of my Samsung Galaxy Note 8 to an Hotmail adress. The person who received it opened it on her iPhone with her genuine Mail app, and the preview of my mail was all in chinese. Not the subject, only the 2 lines preview under it. She opened it and the email was ok, no more chinese. Really stange.
But no McAfee, Outlook, Office365 or exchange here except, off course, that 3/4 of these companies are owned by Microsoft, and an iPhone is in the portrait.
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A message on my phone turned
into Chinese characters while loading. And then it refused to change to the original text.