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Hello,
I am investigating an issue with Outlook 2016 and seemingly random appearances of chinese characters in email messages when replying or forwarding. I have a Exchange 365 hybrid environment and O365 pro plus office installed on workstations.
I have not been able to pinpoint a common factor why or when this happens. It is possible to reproduce the issue by sending a plain text message to a O365 group and then reply/forward the same message > header information is transformed into "chinese" (I have no idea what they actually are) characters. This does not happen with all groups or senders which is why I am looking into Outlook at the moment.
I`ve tried to change Outlook settings: use UTF8 with mailto protocol, change the encoding settings to different options etc. without success.
I`d like to hear how would you start to troubleshoot this issue?
BR,
Sam
Using Classic Outlook on Windows for personal email, calendar, and contact management
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Hi Sam,
Yeah, you can spend time trying it. I will wait for the updates.
After that, please let us know the results.
Best Regards,
Vanessa
Hello Vanessa,
We are still in process the testing. The situation has not been resolved. It has proven to be quite challenging to find a group policy to change smart quotes behaviour ("You can prevent it by turning off smart quotes in email").
BR,
Sam
Hi Sam,
Does everything work fine? Any updates will be appreciated.
Best Regards,
Vanessa
Hi Sam,
Just take your time. I will monitor this thread. If there are any updates, please feel free to let me know.
Best Regards,
Vanessa