Outlook 2016 - chinese characters appearing in messages when replying/forwarding

Anonymous

Hello,

I am investigating an issue with Outlook 2016 and seemingly random appearances of chinese characters in email messages when replying or forwarding. I have a Exchange 365 hybrid environment and O365 pro plus office installed on workstations.

I have not been able to pinpoint a common factor why or when this happens. It is possible to reproduce the issue by sending a plain text message to a O365 group and then reply/forward the same message > header information is transformed into "chinese" (I have no idea what they actually are) characters. This does not happen with all groups or senders which is why I am looking into Outlook at the moment.

I`ve tried to change Outlook settings: use UTF8 with mailto protocol, change the encoding settings to different options etc. without success.

I`d like to hear how would you start to troubleshoot this issue?

BR,

Sam

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132 answers

Anonymous

2018-07-25T19:27:25+00:00

We are experiencing the same issue with Chinese characters with users of Office 2016 Home and Business version 1806 (Build 10228.20134).

Further investigation revealed the client sending emails was using the following keyboard characters [ :-) :) :/ :P ] to create emoticons. Which appears to be a bug in the creation of the emoticons code converting them to Chinese. We have requested staff to refrain from using the following :-) :) :/ :P... while communicating with clients or other staff members.
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Anonymous

2018-07-08T14:44:54+00:00

Devices:

Samsung Galaxy S7 (Application Mail Samsung)

iMac Mac OS Hight Sierra (Application Mail)

PC Windows 10 Pro (Application Outlook 2016) like Surface Pro 3,

lpad 2 IOS 9.3.5 (Application Mail)

Synology Active Backup for Office 365 with DSM 6.2.

Problems:

IMac application Mail Loading emails to the server, does not respect the dates.

Opening emails from iPad, I see the characters Chinese.

Reset all devices, Ipad to the trash... old device.

IMac... using Thunderbird.. all working good.

Smartphone with Outlook. all working good.

PC and Surface Pro 3 testing.

Synology Active Backup for Office 365 Disabled).

Languaje devices Spanish (Español)

Note: Checking emails after write this post... Emails with characters Chinese, now with strange

characters in Thunderbird client. In Outlook online I dont know.. I deleted all.

Im sorry about my English.

Pictures
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Anonymous

2018-07-03T12:30:46+00:00

I have seen Chinese chars before in emails.

It appears the smiley icon causes the issue for some reason.

Regards

Joe.
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Anonymous

2018-07-02T21:59:55+00:00

I just came across this thread while researching the same issue. I just replied to an email from a colleague of mine and Outlook inserted Chinese characters in the reply. Doesn't appear to be a particular phrase and Google Translate is unable to translate it, and it doesn't happen in webmail or when I logged into a Remote Desktop Server and replied to the same message.

I'm running Windows 10 build 1709, Outlook 2016 MSO 16.0.8431.2270 hosted on Office 365. The characters that get inserted are:

䐼噉氠湡㵧湥甭⁳汣獡㵳畏汴潯䵫獥慳敧效摡牥愠楬湧∽敬瑦•䥄㵒䰢剔㸢㰠但呎䘠捡㵥䌢•楓敺㈽ⴾ䈼㹒㰠㹂㱆䈯‾⁓㰠剂‾䈼匾⼼㹂䴠䈼㹒㰠㹂㱔䈯‾㱊剂‾䈼䌾⼼㹂䰠䈼㹒㰠㹂㱓䈯‾㱒剂‾†⼼但呎‾⼼䥄㹖䐼噉㰾䐯噉

Weird stuff.
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Anonymous

2018-06-30T03:43:56+00:00

I can't tell you if it's exact but looks very similar. What is it?
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