Outlook 2016 - chinese characters appearing in messages when replying/forwarding

Hi all,

In my organization I found users with this problem, normally happen when someone reply using native mail application from iOS Apple, iPhone or Mac. When the same user, reply the same e-mail using Outlook APP for iOS the problem disappear. The problem is, we can`t force worldwide to use only Outlook APP when they are in their own smartphones. In my concern we have to send this problem to Apple, they have to fix native application to use correct character language in reply messages or convert to text only using UTF8 mapping protocol.

This is a old problem from iOS: https://discussions.apple.com/thread/3656201

Let me know if you have the same problem, I don`t identify here users using MS Outlook with windows desktop with this problem.

Best regards,

Raoni.

We too are getting the same issue at our organisation.

And again, i'm getting a e-mail with only chinese characters, please Microsoft, fix this issue, i'm considering leaving the Office365/Azure platform, you're just ignoring this problem for over 2 years ! if i threat my customers this way i don't think i have a company to run next year....

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Hi Rob,

Did you gather more valuable intel? And if so, would you mind sharing. Currently this is a rather big nuisance for my organization and even as i long for a solution, it does not seem like it is happening. I'm looking for a way to recreate the issue so that i can inform my users on how avoid it, "damage-control" if you will - Any thoughts?

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