Outlook 2016 - chinese characters appearing in messages when replying/forwarding

Anonymous
2017-04-24T13:29:42+00:00

Hello,

I am investigating an issue with Outlook 2016 and seemingly random appearances of chinese characters in email messages when replying or forwarding. I have a Exchange 365 hybrid environment and O365 pro plus office installed on workstations.

I have not been able to pinpoint a common factor why or when this happens. It is possible to reproduce the issue by sending a plain text message to a O365 group and then reply/forward the same message > header information is transformed into "chinese" (I have no idea what they actually are) characters. This does not happen with all groups or senders which is why I am looking into Outlook at the moment.

I`ve tried to change Outlook settings: use UTF8 with mailto protocol, change the encoding settings to different options etc. without success. 

I`d like to hear how would you start to troubleshoot this issue?

BR,

Sam

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2017-08-01T13:39:55+00:00

    Hello Vanessa,

    As with many of the people on here I am having the same issue whereby a response by way of Outlook to an Office 365 Group email results in the subject, to, cc, bcc of the email being represented by 'chinese' characters. This does not happen when responding from the Office 365 app.

    Please can you update us on whether there is a fix to this?

    Yours

    Adam

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  2. Anonymous
    2017-07-20T17:52:15+00:00

    Is there any update or solution to this issue?

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  4. Anonymous
    2017-06-27T09:36:56+00:00

    Hi K.E.G.G,

    If you need any related assistance, please post a new thread in our forum. We will provide assistance first timing.

    Thanks for your understanding and time.

    Vanessa

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  5. Anonymous
    2017-06-27T05:51:11+00:00

    Hello Vanessa!

    Thank you for responding. You are right about that it may be caused by different reason. There's a common denominator regarding this case*, "emails are being sent through*Office 365 Groups". I haven't seen any UserVoice regarding this issue.

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