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All-
As we know, one of the biggest bugs in Outlook for Mac 2016 is the ever-so-annoying repeated password prompt problem. This refers to the constant pop-ups that make it appear like Outlook is forgetting your password every few minutes, etc. The problem was much discussed during the Preview phase of Office for Mac 2016 but never corrected. I did some digging on the forums here and found other threads that covered this problem with slight variances, but the core issue is the same -- credentials are somehow not being stored properly or become corrupted during normal operation of the software. List of the relevant threads I found below. This list may not be comprehensive:
It seems odd that a major bug like this remained unresolved after the official release of Office for Mac 2016 ... and still hasn't been corrected! Per post responses on Microsoft's official Office Blog, they are looking into authentication issues with Exchange Server, but who knows what that means or how long that will take. Based on what I can gather:
e.g. username@DOMAIN vs. DOMAIN\username vs. username
A ticket submitted by forum member *Filip Herman* to Microsoft's technical support around early August 2015 indicated that Microsoft is aware of the problem and has a planned fix in progress. Obviously its been years since that. Others have submitted tickets to support since. Scroll to the end to read the most current progress.
I'd encourage everyone to mark this post, indicating that you "recommend this discussion." This thread has tens of thousands of views and hundreds of comments, so its clearly not an isolated issue. Unfortunately, my company abandoned the use of Outlook for Mac 2016 some while back because of this issue, so I don't have an active platform to test on anymore. However, keep trading ideas here as needed.
Best of luck-
Seattle_Expat
Using older versions of Outlook for Mac in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
That's exactly what I'm getting. What I've noticed is that when you click yes on the initial pop-up, your password is removed from the accounts preference. Looks like it's NOT saving in the keychain
I just started experiencing this issue since changing my password. Very...annoying.
Also been having this problem for a year or so, tried all combinations of user name, domain name etc., even hired an exchange expert: no solution yet...
What I read somewhere in this thread is that, for some inexplicable reason, your default login password (the one you use to authenticate on OS X) needs to match your Exchange password.
I don't like this, but it makes sense in my situation as the error only happened after I changed my exchange password. Once I updated my login password to match the exchange pw, and logged out and back in, Outlook is working normally.
Again, this is anecdotal evidence at best, but maybe try it and see.
Sit vis vobiscum.
Most of us on a domain already have matching passwords and the issue persists. I agree that the issue has to do with something with authentication and or keychain access in any version higher than 15.8.
Most my organization is on a cross-section of versions of 15 ranging from 15.11 - 15.22 and they all experience this issue. I found a legacy version of 15.8 and installed on my MBP running El Capitan 10.11.4 and the prompts stop. So, Microsoft, what exactly changed with authentication after 15.8?