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All-
As we know, one of the biggest bugs in Outlook for Mac 2016 is the ever-so-annoying repeated password prompt problem. This refers to the constant pop-ups that make it appear like Outlook is forgetting your password every few minutes, etc. The problem was much discussed during the Preview phase of Office for Mac 2016 but never corrected. I did some digging on the forums here and found other threads that covered this problem with slight variances, but the core issue is the same -- credentials are somehow not being stored properly or become corrupted during normal operation of the software. List of the relevant threads I found below. This list may not be comprehensive:
It seems odd that a major bug like this remained unresolved after the official release of Office for Mac 2016 ... and still hasn't been corrected! Per post responses on Microsoft's official Office Blog, they are looking into authentication issues with Exchange Server, but who knows what that means or how long that will take. Based on what I can gather:
e.g. username@DOMAIN vs. DOMAIN\username vs. username
A ticket submitted by forum member *Filip Herman* to Microsoft's technical support around early August 2015 indicated that Microsoft is aware of the problem and has a planned fix in progress. Obviously its been years since that. Others have submitted tickets to support since. Scroll to the end to read the most current progress.
I'd encourage everyone to mark this post, indicating that you "recommend this discussion." This thread has tens of thousands of views and hundreds of comments, so its clearly not an isolated issue. Unfortunately, my company abandoned the use of Outlook for Mac 2016 some while back because of this issue, so I don't have an active platform to test on anymore. However, keep trading ideas here as needed.
Best of luck-
Seattle_Expat
Using older versions of Outlook for Mac in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Okay, So do get around this issue I first installed Office for mac 2011. Configured the exchange account and let the folders populate. Then, installed on top office for mac 2016 and imported the settings. Once everything was function went to the Apps folder and dragged office 2011 folder to the trash.
I had exactly the same problem - starting with 15.25. I rolled back to 15.24 and the problem went away. I have not upgraded to 15.26.1 yet, based on feedback here. Please let me know if the problem is fixed in 15.26.1.
I've had this same issue since May and it's driving me absolutely crazy. It's actually starting to affect other parts of my life. I've tried EVERYTHING and nothing works. I keep hoping the next update will fix it and it never does. I've called 365 support and they say they're not aware of the issue... really? Come on. I'm starting to suspect this is a strategy by Microsoft to get us to switch back to PC's.
In about May of 2016, the repeated password prompt began and has not stopped since. When I check my account under preferences, the password is gone. I re-enter it. The next time I am prompted for my password, it is gone again. Everything was working fine before May, then one day to the next, this problem.
In addition I keep getting the same reminders (often for past events) reappearing throughout the day. I wonder is this issue is linked to the password issue.
this solution has been working for me for about a week now. Thanks Steve!