Outlook 2016 for mac, email reply greys out screen

Anonymous

I am having an issue on Outlook for Mac ver. 15.26.1 running OS Sierra

When I have Outlook in "full screen" mode and an email opened in a window and hit "reply" the entire screen goes semi-grey and when I click anywhere on screen it gets rid of the grey but it minimizes the email window. I can click on the minimized window to bring it back up and then it's fine, but it's seriously annoying and slows down my efficiency and productivity. This only happens when I have the email opened in a window and hit "reply". It does not happen when I just select the email from the inbox and hit reply from the tool bar. Anyone else having this issue?

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55 answers

Anonymous

2016-09-28T05:58:36+00:00

Hi Misosoupy,

For this issue, I would consult our relevant team for detailed solution. I will post back as soon as I get any update. Thanks for your patience.

Regards,

Yang
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Anonymous

2016-10-05T14:19:38+00:00

any update?
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Anonymous

2016-10-10T11:55:13+00:00

Hi Yang,

I'm also suffering from the same exact issue on Outlook for Mac v15.26.1 on macOS Sierra v10.12. Any updates on this please?

Thanks

RO
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Anonymous

2016-10-10T12:00:54+00:00

Hi Misosoupy,

Try clicking on the bottom grey bar when the screen is greyed out and it won't minimise the window when you click anywhere on the screen!

Regards

RO
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Anonymous

2016-10-10T21:55:21+00:00

Hi Adriancosta&RO,

There is still no update. I will post back as soon as the relevant team gives any information. Thanks for your patience.

Regards,

Yang
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