Why does Outlook launch IE in the background?

Anonymous
2017-05-09T14:01:44+00:00

Hello,

We are using Office 365 ProPlus on Windows 10 Pro.  Opening Outlook (16.0.7927.1020) will launch two background processes of IE (iexplore.exe).  Why does Outlook open IE?  

This behavior does not happen in earlier versions of Office 365 ProPlus, such as 16.0.6001.1041.  It appears that an update for Office 365 ProPlus is causing Outlook to open IE in the background.

Thank you,

Evan

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2017-08-23T20:11:06+00:00

    I see this thread shows updated August 21st, yet the issue STILL persists. We are now up to version 1707 8326.2073, and it is STILL NOT FIXED. 

    Is there any ETA as to when this will be resolved? Thank you.

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  2. Anonymous
    2017-08-24T23:06:36+00:00

    Hi All,

    Thank you for all the reply.

    Could you please share the versions of your opearting systems? I am consulting  related teams and there is no update for now. Thank you for the patience. We will need more time to invetigate it.

    Best Regards,

    Alison

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  3. Anonymous
    2017-10-09T22:48:14+00:00

    I have clients also reporting this issue. We put them all on current channel and updated them. Of the people in our office only 4 have reported the issue and all are on Windows 8.1, using Office2016, Office365 Enterprise E3 license types. 

    In our case the characteristic is two FULL Internet Explorer windows open on the close of Outlook. Most of the time the windows open with no error and just open to the IE home page that is set. 

    I am writing this off to our client as a known issue/bug with a recent office update and awaiting resolution from Microsoft Support. 

    I hope this information helps in the quest to push a resolution. 

    -SaraS

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  4. Anonymous
    2017-10-23T19:08:05+00:00

    I have the same issue:

    • Windows 7
    • MS Office 2016
    • When I open Outlook 2016, the iexplorer.exe and iexplorer.exe 32 open in the background (no interface)
    • Until this issue is fixed, I removed Internet explorer with "Turn Windows feature on or off"
    • I think starting iexplorer with Outlook is linked to the Outlook message option "If there are problems with how this message is displayed, click here to view it in a web browser" since the only way I can view a message in the browser is by having Internet Explorer installed. This feature does not work with my default browse (Firefox 64bit). The feature works with Firefox 32 bit.

    -In default programs, it is not possible to set Firefox as default program for .MHT files (format for HTML browser emails). Outlook 2016 therefore needs another browser to display emails in browser

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  5. Anonymous
    2017-11-02T16:07:26+00:00

    Has there been any movement on this? any new information? any heads up this is a bug? any news an update will be pushed to resolve? 

    Please give us something. All we can say is "We're waiting on Microsoft to figure it out and have no idea where they are with their troubleshooting or resolution and haven't been able to provide any recent updates on the issue."  

    Any ideas that do not include rolling back updates for Office? something? 

    Any kind of update on progress would be greatly appreciated.

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