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Hello all,
Would appreciate your thoughts on the following situation:
I just installed the Outlook App on my Galaxy S5 phone (Android 6).
When I start it, I get prompted for an email address so I enter my work email (Office 365) and after a few seconds it looks like something comes up and then get dumped back to the "Get Started" screen with the most helpful error message in human history:
"An Error Occurred"
Wow! Where to begin?
I cannot make it past this screen to access any settings or options of any kind.
Guess what - the OWA app for Android works fine, but it doesn't have WEAR capability unlike the Outlook app.
Any suggestions/assistance would be greatly appreciated.
Many thanks,
Pete
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I simply solved it with removing Microsoft Authenticator. I made the authentication via mobile phone.
I am having a similar issue. I am trying to install Iutlook 365 for Android on my Google Pixel 2. I keep getting an error occurred when adding this account. Can someone assist me.
I can't get past the get started screen
The problem started for me and other colleagues after the implementation of the Multi-Factor Authentication through the Authenticator App.
Here is what worked for me. I was able to fix the issue on my own phone (Tecno canon 11) and my supervisor's one (Huawei Y9s).
1/ Disabled the Microsoft Authenticator App battery optimization option
2/ Installed MS Word from the App store
3/ Logged in from MS Word with my corporate e-mail address (with success)
4/ Logged in from Outlook with the same corporate e-mail (with success.
Thank you.
You are Right, it doesn't work anymore.
The day i posted this answer, it had worked, but a few days later the issue repeated itself and since then i am not able to set it up again.
Btw, i too have a sephora.com email with an android device (OP 3T).
What i can suggest is to use an app called Aqua mail. It may not be as good as outlook but at least it works.
Wow 3 years later I am still having the same issue and the suggestions are not working! Another proof how microsoft sucks. I am taking your advise to get my new work email through Aqua - it works and thank you.