Outlook app on Android - "An Error Occurred" when trying to setup my account

Anonymous
2016-06-13T00:53:07+00:00

Hello all,

Would appreciate your thoughts on the following situation:

I just installed the Outlook App on my Galaxy S5 phone (Android 6).

When I start it, I get prompted for an email address so I enter my work email (Office 365) and after a few seconds it looks like something comes up and then get dumped back to the "Get Started" screen with the most helpful error message in human history:

"An Error Occurred"

Wow! Where to begin?

I cannot make it past this screen to access any settings or options of any kind.

Guess what - the OWA app for Android works fine, but it doesn't have WEAR capability unlike the Outlook app.

Any suggestions/assistance would be greatly appreciated.

Many thanks,

Pete

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2019-11-09T19:05:51+00:00

    Hi, I had the same problem on my device and fixed it. I thought I'd share.

    If the account is a work or school account which requires you to use the authenticator app, try closing out of Outlook and opening Authenticator. Go to settings within the authenticator app and turn battery optimization off. Leave the app running in the background, open up Outlook again, and attempt to sign in.

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  2. Anonymous
    2019-11-10T06:30:43+00:00

    I solved the problem when I updated "Android system WebView".

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  3. Anonymous
    2019-11-10T22:15:27+00:00

    Great thanks - did the trick.

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  4. Anonymous
    2020-01-19T19:21:57+00:00

    Hi, I had the same problem on my device and fixed it. I thought I'd share.

    If the account is a work or school account which requires you to use the authenticator app, try closing out of Outlook and opening Authenticator. Go to settings within the authenticator app and turn battery optimization off. Leave the app running in the background, open up Outlook again, and attempt to sign in.

    eliaindigo  - fix worked for me too. After wasting hours and on the verge of a complete recovery this work a treat so thanks for sharing.

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  5. Anonymous
    2020-01-21T23:01:30+00:00

    If you have the authenticator app just remove it

    This works for me too !!! thank you Pierri , after removing Authenticator,  Outlook App started working normally. Then I installed Authenticator to configure MFA with another account and all looks good now.

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