Outlook app on Android - "An Error Occurred" when trying to setup my account

Anonymous
2016-06-13T00:53:07+00:00

Hello all,

Would appreciate your thoughts on the following situation:

I just installed the Outlook App on my Galaxy S5 phone (Android 6).

When I start it, I get prompted for an email address so I enter my work email (Office 365) and after a few seconds it looks like something comes up and then get dumped back to the "Get Started" screen with the most helpful error message in human history:

"An Error Occurred"

Wow! Where to begin?

I cannot make it past this screen to access any settings or options of any kind.

Guess what - the OWA app for Android works fine, but it doesn't have WEAR capability unlike the Outlook app.

Any suggestions/assistance would be greatly appreciated.

Many thanks,

Pete

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2019-10-30T04:12:39+00:00

    me too. And i can't remove the authenticator app because i am using it for multiple accounts. Argggh.

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  2. Anonymous
    2019-10-30T05:21:02+00:00

    Turn off battery optimization in Authenticator app as suggested by FlorencioP

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  3. Anonymous
    2019-10-30T05:43:04+00:00

    Great thanks will do.

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  4. Anonymous
    2019-10-30T05:43:23+00:00

    Thanks Will will do!

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  5. Anonymous
    2019-11-04T19:39:30+00:00

    After a ton of research and not finding any solutions that worked anywhere on the intranet forums, I finally figured out why I was not able to set up my work email on the Outlook app on my android 10 phone. If any of the other solutions you have tried do not work try this...

    Go to Settings -> Security -> Device admin apps

    If your company requires the Company Portal App or has Outlook Device Policy then you will need to enable these as Device admin apps by turning on the feature.

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