Outlook app on Android - "An Error Occurred" when trying to setup my account

Anonymous
2016-06-13T00:53:07+00:00

Hello all,

Would appreciate your thoughts on the following situation:

I just installed the Outlook App on my Galaxy S5 phone (Android 6).

When I start it, I get prompted for an email address so I enter my work email (Office 365) and after a few seconds it looks like something comes up and then get dumped back to the "Get Started" screen with the most helpful error message in human history:

"An Error Occurred"

Wow! Where to begin?

I cannot make it past this screen to access any settings or options of any kind.

Guess what - the OWA app for Android works fine, but it doesn't have WEAR capability unlike the Outlook app.

Any suggestions/assistance would be greatly appreciated.

Many thanks,

Pete

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2019-08-01T15:20:07+00:00

    Hello. Some of us had the Microsoft Authenticator App installed also. Removing this app allowed the login to occur normally.

    So Look for the MS Authenticator app and delete it. Hope that is the prob for you as well.

    regards.

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  2. Anonymous
    2019-08-08T11:41:04+00:00

    My Official Office 365 account suddenly stopped syncing after which I tried reseting the account. It just stopped syncing completely. I also tried re-installing the app. Finally, I could setup my account after re-authorizing my device on MIcrosoft Authenticator to be accepted by Office 365.

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  3. Anonymous
    2019-10-08T18:10:32+00:00

    I found if you turn off Battery optimization in Microsoft Authenticator App it should work, no need to remove the authenticator app, I have a Galaxy S8 and this worked for me.

    1. Launch app. 2. Tap ellipsis in right corner 3. Settings 4. Battery optimization.

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  4. Anonymous
    2019-10-15T13:47:37+00:00

    Thanks!

    It works for me.

    Saved my day :)

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  5. Anonymous
    2019-10-30T04:07:13+00:00

    I don't seem to have 

    1. Click Settings>Help& Feedback>Contact Support to reach a support agent

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