Outlook app on Android - "An Error Occurred" when trying to setup my account

Anonymous
2016-06-13T00:53:07+00:00

Hello all,

Would appreciate your thoughts on the following situation:

I just installed the Outlook App on my Galaxy S5 phone (Android 6).

When I start it, I get prompted for an email address so I enter my work email (Office 365) and after a few seconds it looks like something comes up and then get dumped back to the "Get Started" screen with the most helpful error message in human history:

"An Error Occurred"

Wow! Where to begin?

I cannot make it past this screen to access any settings or options of any kind.

Guess what - the OWA app for Android works fine, but it doesn't have WEAR capability unlike the Outlook app.

Any suggestions/assistance would be greatly appreciated.

Many thanks,

Pete

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2018-12-20T10:06:14+00:00

    And I had this problem and found that in my case the problem was caused by the microsoft authenticator application.

    That is if I install microsoft authenticator, I can not configure Outlook, nor Teams on my mobile phone.

    I have to install Outlook and the Teams first and then the Autenticator. I hope I have helped.

    I had the same issue and this resolved it...thanks for posting.

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  3. Anonymous
    2019-01-07T09:59:41+00:00

    Try to uninstall Microsoft Authenticator if it is installed on your device. 

    Worked for me after been unable to log in Planner, Outlook, Todo, Teams...

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  4. Anonymous
    2019-01-29T17:04:11+00:00

    I resolved the issue by doing below

    Remove all accounts from Authenticator application

    Restart Android phone

    Then try adding account and password

    Thats all, it was successfully

    Actually i struggled a lot for 2 week.

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  5. Anonymous
    2019-03-07T03:31:16+00:00

    I am having exactly the same problem.  Outlook was not syncing so I was told to uninstall and re-install.  Now, when I try to set up my account, I get the "an error occurred" and back to the Get Started scree.  Works fine on my laptop, but on my S9, no go

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