Outlook app on Android - "An Error Occurred" when trying to setup my account

Anonymous
2016-06-13T00:53:07+00:00

Hello all,

Would appreciate your thoughts on the following situation:

I just installed the Outlook App on my Galaxy S5 phone (Android 6).

When I start it, I get prompted for an email address so I enter my work email (Office 365) and after a few seconds it looks like something comes up and then get dumped back to the "Get Started" screen with the most helpful error message in human history:

"An Error Occurred"

Wow! Where to begin?

I cannot make it past this screen to access any settings or options of any kind.

Guess what - the OWA app for Android works fine, but it doesn't have WEAR capability unlike the Outlook app.

Any suggestions/assistance would be greatly appreciated.

Many thanks,

Pete

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2019-08-01T01:24:07+00:00

    My work account is doing the same thing as posted by the person above. It used to work fine. It stopped loading so I deleted account and tried to add. It does the above. I deleted app reinstalled, and the same error still occurs. Any other suggestions would be greatly appreciated! Thanks

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  2. Anonymous
    2019-07-18T09:17:33+00:00

    Thanks. This solved my problem. I was having the same issue of not being able to add new account or sync new messages. Removing Microsoft Authentication App solved the problem.

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  3. Anonymous
    2019-06-25T20:29:32+00:00

    Removing Auth App just fixed this problem for me. Microsoft needs to look into this  and test compatability with Android Outlook more closely.

    Thanks.

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  4. Anonymous
    2019-05-23T08:03:48+00:00

    Removing the authenticator app fixed it for me too.

    This worked for me as well. What a hassle...

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  5. Anonymous
    2019-05-20T13:17:40+00:00

    Removing the authenticator app fixed it for me too.

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